We Could Use Someone Like You in Our Crew.
ModSquad has partnered with a leading music streaming service, and we’re on the hunt for bilingual Customer Support Representatives to join our fully remote team.
If you’re a natural problem-solver, love delivering excellent customer service, and want to support millions of music fans, this is your moment!
As a member of this team, you’ll be:
The first point of contact for customers via inbound messages
Helping users with account support, technical issues, and general platform questions
Delivering support in Polish and English
Supporting multiple customers at once with care, clarity, and efficiency
What We’re Looking For:
Professional fluency in Polish and English
Experience providing customer supportvia chat/messaging
Ability to multitask and manage 3-5 customer chats at once
Strong communication skills and a desire to help others
Comfortable using a webcam and working remotely
Schedule & Commitments (Pacific Time):
Orientation (8 weeks, 40 hours/week)
Phase 1: 4 weeks, 4 AM – 1 PM PT
Phase 2: 4 weeks, Flexible scheduling between 7 AM – 10 PM PT
Production:
Flexible hours between 7 AM – 10 PM PT
Minimum 25 hours per week, with 12 hours on weekends (Saturday and/or Sunday)
Commitment: 180 days
Convert to your local time here: worldtimebuddy.com (use Sacramento, CA as your reference)
Tech Requirements:
Desktop or laptop running Windows 10+
Stable internet (25 Mbps or higher)
8 GB RAM or more
Dual monitors (highly recommended)
Webcam (used for all orientation and nesting)
Willingness to install ModSquad’s security software on your devices
Please note: A Chromebook is not sufficient for ModSquad projects.
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.