Remote Customer Service Representative – Medicare – PST or EST @ CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

About the Role

We are currently hiring Customer Service Representatives (CSRs) to join our Medicare Customer Service team at Aetna, a CVS Health company. This is a fully remote opportunity to make a meaningful difference in the lives of our Medicare Advantage members.

Our CSRs are trusted advocates who provide proactive, compassionate, and knowledgeable support. We are committed to exceeding our members’ expectations and delivering a remarkable customer experience.

Location: Remote (Permanent Work from Home)

Time Zone Requirement: Candidates must reside in Eastern Time or Pacific Time Zone (EST and PST)

Training & Schedule:

Key Responsibilities

Required Qualifications

Preferred Qualifications

Education

What We Offer

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 – $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.