The Account Supervisor, Guest Operations serves as the Single Point-of-Contact for the planning and execution of the Client’s Content and Commerce Program at the Olympic Games which is where they will be hosting their invited influencers and athletes with a goal of capturing content to post to their social media. This individual will own the Content and Commerce Program infrastructure development and execution, ensuring the highest standards are met. This may include:
- Itinerary development and management, budget support, accommodations, transportation, ticketing, hospitality lounge / function space, reporting and communication management, food and beverage, cultural activities and entertainment, gifting/uniforms, and on-site staff management.
The ideal candidate will have / be:
- Well organized and detail-oriented
- Strong communication skills with the ability to lead and support multiple markets in reaching one, main objective
- Ability to create and manage processes with white glove, high touch level of service
Please Note: This is a short-term, temporary position from November 2023-August 2024.
Team Description
GMR has a large, integrated team of veteran and subject matter experts to support across this Olympic Sponsor’s business portfolio, allowing us to meet the individual needs of each client team while ensuring consistency and continuity across all output. The Operations Team is dedicated to creating and executing a once-in-a-lifetime experience for client’s B2B guests at the Olympic Games. We are a team of leaders and innovators who thrive in high-pressure situations and deliver exceptional results.
ABOUT GMR MARKETING
We are the Experience Agency Making Unforgettable Stories Born of Humanity
NOT JUST EXPERIENTIAL. EXPERIENCE.
The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.
NOT JUST TELLING. MAKING.
The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.
NOT JUST CONSUMERS. HUMANS.
It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.
REQUIRED SKILLS
- Leadership. Oversees one direct report leading up to the Games and local staff during Games-time.
- Event Operations. Leads operational planning in conjunction with Global Communications and the host country, inclusive of weekly calls, owning agendas and customer program support related follow ups.
- Client Relations. Direct integration with client Communications team leads is possible for answering of specific questions; role is not created as a conduit to Communications team leads but rather as a support mechanism for host country program single point of contact.
- Guest Experience & Hospitality Expertise. Guest itinerary development and management including evolving sport event schedules, meals, transport movements, and any other directive from the client host country lead. You will be specifically responsible for oversight of the development of itineraries for up to 200 groups (300 guests).
- Travel. Ability to travel internationally for site visits and onsite event execution period in July/August 2024 during Olympics (Pre-Games + Games Times).
OUR DEI MANIFESTO
We seek a diversity of backgrounds and perspectives so we can create memories that matter for everyone.
We strive for equity by meeting people where they are, eliminating barriers and building on their unique talents so we can maximize everyone’s contribution. We seek to recognize, grow and unleash the perspective and possibility of each individual on our team.