Remote Senior Manager, Sales Support @ GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing and looking for a motivated individual that can help support our growing inside sales and field sales teams! In addition to leading a sales support team performing administrative tasks alongside our sales representatives, this role will help with business and sales operations projects that define and improve our processes and tools.

Responsibilities

• Lead the sales support team that performs the following
  • Provide support and respond to inquiries from the global Sales team on sales processes, tools and general sales activities
  • Ensure the integrity of customer information maintained in the systems including Salesforce.com and GitHub.com
  • Process purchase orders in relevant internal systems and forward them for final review and invoicing
  • Provision software licenses for trials and activated contracts
• Identify ways to increase sales and operational efficiency through enablement, procedure enhancements, and automation.
• Play an integral leadership role to work with various Revenue Operations teams on other special projects including training, documentation, and sales reporting

Qualifications

Required Qualifications

• 8+ years experience in sales operations, support, or other relevant fields
• 2+ year experience serving in senior or lead type roles, triaging work and managing escalations for the team
• 2+ years experience utilizing CRM systems
• Experience participating in system enhancements and implementations (including BRD and UAT)

Preferred Qualifications

• 2+ years experience managing high performing team
• Experience documenting operation processes and policies
• Proficiency in Salesforce & CPQ
• Data management and analysis

Compensation Range

USD $89,200.00 – USD $236,600.00 /Yr. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. These pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

GitHub Leadership Principles

Customer Obsessed – Trust by Default – Ship to Learn – Own the Outcome – Growth Mindset – Global Product, Global Team – Anything is Possible – Practice Kindness

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together.