Customer Service Associate is someone who is responsible for assisting customers with their inquiries and providing professional customer service.
Customer Service Associate job description
We are looking for a motivated and friendly Customer Service Associate to join our team! As a Customer Service Associate, you will be responsible for supporting all customers in a professional manner, including assisting customers with emergency or unexpected situations.
Customer Service Associate duties and responsibilities
- Assisting customers with emergency problems or unexpected situations
- Providing solutions for customer problems
- Ensuring customer issues are resolved in a timely manner
- Developing and maintaining customer relationships
- Maintaining records of customer interactions
- Providing overall great customer experience
Customer Service Associate requirements and qualifications
- Minimum of a High School Diploma
- Minimum of X years of experience in customer service
- Proficiency in MS Office
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to handle difficult customer situations
- Strong time management skills
- Ability to work in a fast-paced environment
- Excellent multitasking skills
- Ability to work well in a team environment
- Ability to work independently