This Customer Service Associate job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.
In order to attract Customer Service Associate that best match your needs, it is very important to write a clear and precise job description.
Customer Service Associate job description example
Customer Service Associate is someone who is responsible for assisting customers with their inquiries and providing professional customer service.
Customer Service Associate job description
We are looking for a motivated and friendly Customer Service Associate to join our team! As a Customer Service Associate, you will be responsible for supporting all customers in a professional manner, including assisting customers with emergency or unexpected situations.
Customer Service Associate duties and responsibilities
- Assisting customers with emergency problems or unexpected situations
- Providing solutions for customer problems
- Ensuring customer issues are resolved in a timely manner
- Developing and maintaining customer relationships
- Maintaining records of customer interactions
- Providing overall great customer experience
Customer Service Associate requirements and qualifications
- Minimum of a High School Diploma
- Minimum of X years of experience in customer service
- Proficiency in MS Office
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to handle difficult customer situations
- Strong time management skills
- Ability to work in a fast-paced environment
- Excellent multitasking skills
- Ability to work well in a team environment
- Ability to work independently