Customer Service Supervisor is someone who trains, oversees and leads customer service employees.
Customer Service Supervisor job description
We are looking for a motivated and enthusiastic Customer Service Supervisor to join our team! As a Customer Service Supervisor, you will be responsible for managing and overseeing our customer service team.
Customer Service Supervisor duties and responsibilities
- Assisting customer service staff in managing customer inquiries and complaints
- Hiring new customer service employees
- Training customer service staff
- Delegating tasks
- Monitoring performance of customer service staff
- Conducting performance reviews
- Organizing work schedule
- Developing standard work procedures
- Collecting data and preparing reports
Customer Service Supervisor requirements and qualifications
- Minimum of a High School Diploma
- Minimum of X years of experience in customer service
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Strong computer skills
- Excellent customer service skills
- Strong analytical and analyzing skills
- Ability to adapt
- Strong organizational skills
- Ability to prioritize tasks
- Ability to work independently
- Ability to work as part of a team
- Excellent multitasking skills
- Strong leadership skills
- Strong problem-solving skills
- Strong planning skills
- Ability to work under pressure and meet deadlines
- Excellent time management skills
- Ability to work in a fast-paced environment
- Flexibility to work shifts
- Ability to motivate others