Field Service Engineer is someone who responds to customer requests for service and repairs.
Field Service Engineer job description
We are looking for a motivated and experienced Field Service Engineer to join our team! As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.
Field Service Engineer duties and responsibilities
- Supporting customers through technical and administrative activities
- Understanding customer needs and concerns
- Providing a high level of customer service
- Preparing and submitting service reports
- Providing technical direction to the team
- Participating in the training of new team members
Field Service Engineer requirements and qualifications
- Minimum of a Bachelor’s Degree in Engineering or similar field
- Minimum of X years of experience in a field service management
- Excellent verbal and written communication skills
- Ability to effectively communicate with customers
- Strong problem-solving skills
- Ability to work independently
- Ability to work well in a team environment
- Strong organizational skills
- Ability to work under pressure