Technical Support Engineers can be responsible fo installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems. They can work either on phone or on-site.
Technical Support Engineer job description: Intro
Technical Support Engineer job description should start with an interesting, eye-catching introduction.
Here is an idea of what this introduction may look like:
We are looking for an experienced and self-driven Technical Support Engineer to join our team! If you are passionate about learning and gaining new skills in this field, don’t miss this opportunity!
Technical Support Engineer job description: Job responsibilities and duties
Technical Support Engineer job description should contain the following duties and responsibilities:
- Evaluate and prioritize customer support cases
- Act as the primary liaison between company and your customers
- Communicate and solve customers’ problems via phone, email, live chat and face-to-face meetings
- Act as a consultant and offers solutions for customers’ problems
- Provide bills for your services
- Track and manage your work record
- Work with all internal groups, including support, sales, engineering, product management, and consulting
- Prepare accurate and timely reports
Technical Support Engineer job description: Job requirements and qualifications
Technical Support Engineer job description should contain the following requirements and qualifications:
- X years of experience as a Technical Support Engineer or similar role
- BS degree in Information Technology, Computer Science or equivalent
- Technical Support Engineer in technical support
- Ability to work under pressure
- Ability to prioritize tasks based on urgency and importance
- Motivation to learn new skills and technologies
- Good understanding of web Services, API and IP based protocols
- Understanding Unix/Linux environment
- Understanding of PostgreSQL/MySQL or other database systems
- Understanding/Experiences in scripting languages (Perl, Shell)
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills.