Archive
Senior Manager of Customer Growth
At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North…
Remote job category
Remote Customer Support & Success jobs.
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.
Customer Support & SuccessA focused collection for your expertise
Remote-firstRoles designed for distributed work
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NebiusCustomer Engineer EMEA
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from…
CisionInsights Consultant – MATERNITY COVER – FRENCH speaking
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As…
QuickNodeTechnical Support Engineer
Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled…
SamsaraImplementation Consultant
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of…
AlertMediaCustomer Success Manager, SMB
Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact,…
TrustonicSenior Technical Account Manager
Company DescriptionWho we are…At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner…
KarbonImplementation Specialist
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work…
- Karbon
Senior Implementation Specialist
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work…
Keyfactor, Inc.Partner Enablement Manager
About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises…
Category guide
Work from home in Customer Support & Success.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
Category FAQ
Before you apply.
Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.
What key performance indicators (KPIs) matter in remote Customer Support & Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Support & Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Support & Success jobs?
While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.
Let the right remote role find you.
Build a Jobicy profile, add evidence of your Customer Support & Success experience, and make it easier for remote employers to understand the value you bring.