Remote Customer Success Jobs
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Success done remotely.
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About this RoleHi, I’m Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. Our Customer Success…
US•Full Time
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only…
GB•Full Time
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations…
US•Full TimeUSD 140k-165k/year
Job DescriptionThe Vice President, APAC (SG, AU, NZ, JP, TH, MY, KR, IN) Customer Service Organization is the leader for a strategically critical, highly visible, and rapidly growing region of…
SG•Full Time
NEW
Who We Are:Being naked is the #1 most sustainable option. We’re #2.Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands…
US•Full TimeUSD 34k-36k/year
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify…
GB•Full TimeNEW
Job Requisition ID #26WD95701Customer Success Advisor In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that…
APAC, MY•Full Time
NEWJob Requisition ID #26WD95722Customer Success Advisor In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that…
APAC, MY•Full TimeNEW
About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from…
US, CA•Full Time
USD 179,500-224,300/year
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with…
US•Full TimeNEW
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Remote Customer Success Jobs
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
FAQ
What key performance indicators (KPIs) matter in remote Customer Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Success jobs?
While asynchronous work exists, Customer Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.