Remote job category

Remote Customer Support & Success jobs.

From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.

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Fresh Customer Support & Success rolesListings from remote-ready employers
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Flexible work modelsFull-time, contract, freelance and part-time
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Global opportunitiesCountry, region and time-zone options
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Customer Support & SuccessA focused collection for your expertise
Remote-firstRoles designed for distributed work
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Find your next Customer Support & Success role.

Use the search controls to refine this category by role, location, and work type. Results update in place so you can keep your shortlist moving.

  • Autodesk Sep 26

    Technical Account Specialist – Storm, Sewer, Flood

    Job Requisition ID #26WD99973Position OverviewWe are seeking an expert in InfoWorks ICM (ICM) to assist our customers in adopting and optimizing their software. This is not a traditional software support…

  • Autodesk Sep 26

    Technical Adoption Specialist, Civil 3D, French speaking

    Job Requisition ID #26WD99616Position overviewAutodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking…

  • Autodesk Sep 26

    Account Technical Lead (ATL), Enterprise Accounts

    Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV)….

  • Autodesk Sep 26

    Technical Success Manager – Autodesk Forma (Construction Specialist)

    Job Requisition ID #26WD95649Position OverviewWe are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in…

  • Karbon Sep 26

    Implementation Specialist – Karbon Expert (Contract)

    About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work…

  • Planet Labs Inc. Sep 26

    Customer Success Manager II

    Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an…

  • Obsidian Security Sep 26

    Head of Customer Support

    Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia,…

  • GitLab Sep 26

    Customer Success Manager

    GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…

Category guide

Work from home in Customer Support & Success.

What to expect from this collection and how remote teams hire for this discipline.

Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.

We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.

With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.

Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.

Category FAQ

Before you apply.

Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.

What key performance indicators (KPIs) matter in remote Customer Support & Success?

Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.

What software is essential for work-from-home Customer Support & Success positions?

You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.

How are onboarding and client calls handled remotely?

Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.

What soft skills are vital for a distributed customer manager?

High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.

Are working hours strict in remote Customer Support & Success jobs?

While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.

How do remote teams handle customer success escalations?

Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.

Let the right remote role find you.

Build a Jobicy profile, add evidence of your Customer Support & Success experience, and make it easier for remote employers to understand the value you bring.

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