Quince Aug 4
Senior Customer Experience Specialist
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials…
Remote job category
Remote Customer Support & Success jobs.
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.
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Fresh Customer Support & Success rolesListings from remote-ready employers
→Flexible work modelsFull-time, contract, freelance and part-time
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→Customer Support & SuccessA focused collection for your expertise
Remote-firstRoles designed for distributed work
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AlphaSense Aug 6Customer Success Manager, Corporate
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content…
CrowdStrike Aug 6Technical Account Manager II – Customer Onboarding
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and…
GitLab Aug 6Customer Success Architect
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…
Fivetran Aug 6Manager, Customer Support Engineering
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,…
Remote Aug 6Senior Onboarding Client Services Specialist
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage…
- Remote Aug 6
Customer Success Manager, SMB – EMEA
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage…
Samsara Aug 6Strategic Customer Success Manager
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of…
Datadog Aug 6Enterprise Customer Success Manager
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Thailand. You’ll advocate for the…
Binance Aug 5Customer Service Business Process Specialist (Mandarin Speaker)
Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities…
Category guide
Work from home in Customer Support & Success.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
Category FAQ
Before you apply.
Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.
What key performance indicators (KPIs) matter in remote Customer Support & Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Support & Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Support & Success jobs?
While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.
Let the right remote role find you.
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