Archive
Senior Manager of Customer Growth
At Archive, we believe great products should live many lives. We build the technology that powers branded resale for some of the world’s most beloved companies, including Lululemon, The North…
Remote job category
Remote Customer Support & Success jobs.
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.
Customer Support & SuccessA focused collection for your expertise
Remote-firstRoles designed for distributed work
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AppSamuraiCustomer Success Manager – EMEA
What is Storyly? Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites. From the newest products to promotions, from instant…
- AppSamurai
Customer Success Manager, EMEA (m/w/d)
What is Storyly? Storyly is an AI-powered content experience platform that gives brands precious social content experience on their apps and websites. From the newest products to promotions, from instant…
Ataraxis AIClient Success Specialist
About Ataraxis AI Ataraxis is a clinical AI research lab working at the intersection of multi-modal AI and precision medicine. Our goal is to make disease predictable. To accomplish this,…
ElevenlabsEnterprise Solutions Engineer – USA
About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we…
WorldlyCustomer Success Associate (Sustainability)
Customer Success Associate (Sustainability) Location: Remote (China, Vietnam, Hong Kong, or Philippines) Reports to: Regional Lead, APAC About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering…
RampTechnical Consultant, S/4HANA
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend…
- Worldly
Customer Success Manager | Sustainability | Fashion Supply Chains
Customer Success Manager | Sustainability | Fashion Supply Chains Location: Remote – Europe, United Kingdom About Worldly Worldly is the world’s most comprehensive impact intelligence platform — delivering real data…
- Ramp
Technical Consultant, Mid-Market
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend…
- Ramp
Technical Consultant, Strategic, Oracle Cloud
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend…
Category guide
Work from home in Customer Support & Success.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
Category FAQ
Before you apply.
Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.
What key performance indicators (KPIs) matter in remote Customer Support & Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Support & Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Support & Success jobs?
While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.
Let the right remote role find you.
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