Remote Customer Success Jobs
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Success done remotely.
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Job DescriptionCustomer Care Representative Located in Arizona and NevadaLocation: Remote | Job Type: Full-TimeSchedule: Shifts may include evenings and weekendsCompensation: Competitive pay + shift differentials for nights/weekendsWhy Join Us?At Assurant, our Customer Care Representatives are…
US•Full Time
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just…
US•Full TimeUSD 92k-123k/year
Job Title: Customer Success SpecialistLocation: RemoteJob type: Full-time ContractorPay Range: $20-25/hourMandarin Speaking and writing is required for this positionWho We Are:Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL…
US•Full TimeUSD 40k-50k/year
RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly…
US, CA +2 more•Full Time
USD 216k-216k/year
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS…
CA•Full TimeNEW
Company DescriptionAs a digital transformation company — and Great Place to Work certified — Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years….
US•Full TimeUSD 28k-28k/year
At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking,…
US•Full TimeUSD 143,500-190k/year
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…
US•Full TimeUSD 103,200-174,600/year
We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in…
US, CA•Full TimeUSD 138,800-192,800/year
[Quora is a privately held, “remote-first” company. This position can be performed remotely from anywhere in the United States. Please visit careers.quora.com/eligible-countries for details regarding employment eligibility by country.]About Quora:Quora’s…
US•Full TimeUSD 74,161-204,657/year
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Remote Customer Success Jobs
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
FAQ
What key performance indicators (KPIs) matter in remote Customer Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Success jobs?
While asynchronous work exists, Customer Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.