UpGuard
Manager, Account Management
Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk…
Remote job category
Remote Customer Support & Success jobs.
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.
Customer Support & SuccessA focused collection for your expertise
Remote-firstRoles designed for distributed work
Useful filtersNarrow by keyword, region, and work type
Continuously updatedNew opportunities from active employers
Refine your search Keywords, location and work preferences
Advanced filters for remote job search. Filter by keyword, region, category, job type, level, salary visibility, and posting date.
Open opportunities
Find your next Customer Support & Success role.
Use the search controls to refine this category by role, location, and work type. Results update in place so you can keep your shortlist moving.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
- UpGuard
Customer Success Manager
Who are we? At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk…
CollibraSenior Customer Support Engineer
Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company’s growth. Collibra’s Senior Technical Support…
StackAdaptProgrammatic Account Manager, Enterprise
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly…
AshbyStartup Customer Success Manager – Americas
Hello! I’m Jared 👋 I joined Ashby four years ago as the first member of the Startup Customer Success team. Since then, I have been a part of building out…
ParcelHeroCustomer service manager (PP)
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, with over 5 million visitors a year. We’re a scaling, technology-focused business with 120 remote staff worldwide –…
- ParcelHero
Customer service manager (CY)
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, with over 5 million visitors a year. We’re a scaling, technology-focused business with 120 remote staff worldwide –…
- ParcelHero
Customer service manager (CZ)
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, with over 5 million visitors a year. We’re a scaling, technology-focused business with 120 remote staff worldwide –…
- ParcelHero
Customer service manager (PT)
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, with over 5 million visitors a year. We’re a scaling, technology-focused business with 120 remote staff worldwide –…
- ParcelHero
Customer service manager (UK)
ParcelHero is one of the UK’s biggest parcel delivery price comparison sites, with over 5 million visitors a year. We’re a scaling, technology-focused business with 120 remote staff worldwide –…
Category guide
Work from home in Customer Support & Success.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
Category FAQ
Before you apply.
Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.
What key performance indicators (KPIs) matter in remote Customer Support & Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Support & Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Support & Success jobs?
While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.
Let the right remote role find you.
Build a Jobicy profile, add evidence of your Customer Support & Success experience, and make it easier for remote employers to understand the value you bring.