Cloudinary Aug 25
Technical Customer Success Manager
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement,…
Remote job category
Remote Customer Support & Success jobs.
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.
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Ashby Aug 22Mid-Market Customer Success Manager – EMEA
About this RoleHi, Denise here and I am the Head of Mid-Market Customer Success at Ashby 👋. Our team is passionate about shaping and scaling an exceptional high-touch customer experience…
Zip Aug 27Senior ERP Solutions Consultant
About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of…
TRM Labs Aug 27Deployment Strategist, APAC
Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build…
Sonatype Aug 27Customer Success Manager – DevOps
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only…
Fieldguide Aug 27Implementation Consultant, EMEA
About Us Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity,…
TripActions Aug 27Business Travel Consultant (English Speaking) – Out of Hours
Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there….
Enumerate Aug 27Relationship Manager
Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based…
Ada Aug 27Customer Solutions Consultant II
About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service…
Dispatch Aug 27Client Success Manager (CSM)
About Dispatch We are building the first wealth tech data orchestration company. We sync client data across a financial advisor’s tech stack, unlocking the efficiency of a fully-integrated software suite…
Category guide
Work from home in Customer Support & Success.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
Category FAQ
Before you apply.
Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.
What key performance indicators (KPIs) matter in remote Customer Support & Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Support & Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Support & Success jobs?
While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.
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