Quince Aug 4
Senior Customer Experience Specialist
ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials…
Remote job category
Remote Customer Support & Success jobs.
From venture-backed scale-ups to mission-driven NGOs, employers drop their freshest Customer Support & Success openings here because they know our community delivers. Each role spells out stack, scope, and success metrics upfront—no keyword-stuffed fluff. Pick your time-zone, set your own soundtrack, and contribute to products used by millions while still catching sunsets in your hometown. That’s the magic of modern Customer Support & Success done remotely.
Category snapshotLive
Fresh Customer Support & Success rolesListings from remote-ready employers
→Flexible work modelsFull-time, contract, freelance and part-time
→Global opportunitiesCountry, region and time-zone options
→Customer Support & SuccessA focused collection for your expertise
Remote-firstRoles designed for distributed work
Useful filtersNarrow by keyword, region, and work type
Continuously updatedNew opportunities from active employers
Advanced filters for remote job search. Filter by keyword, region, category, job type, level, salary visibility, and posting date.
Open opportunities
Find your next Customer Support & Success role.
Use the search controls to refine this category by role, location, and work type. Results update in place so you can keep your shortlist moving.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
Mercury Aug 9Customer Support Systems & Analytics Lead
We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within the Customer Support organisation at Mercury. As our operations grow in…
Caylent Aug 9Customer Solutions Architect, Amazon Connect
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS…
Branch Aug 9Strategic Customer Success Manager – MarTech / AdTech, US
At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking,…
GitLab Aug 9Senior Customer Success Manager- Public Sector
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50…
RevenueCat Aug 9Head of Customer Success
RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly…
Autodesk Aug 9Technical Account Specialist – Storm, Sewer, Flood
Job Requisition ID #26WD99973Position OverviewWe are seeking an expert in InfoWorks ICM (ICM) to assist our customers in adopting and optimizing their software. This is not a traditional software support…
TRM Labs Aug 9Customer Success Manager
Build a Safer World.TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM’s platforms enable investigators to trace illicit activity, build cases,…
Remote Aug 9Senior Account Manager – EMEA
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage…
Softgic Aug 9IT Associate
This is a remote position. About the role: The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting…
Category guide
Work from home in Customer Support & Success.
What to expect from this collection and how remote teams hire for this discipline.
Our listings include a diverse range of remote opportunities for customer success professionals, including customer support specialists, customer success managers, and account managers. Whether you are just starting out in the field or have years of experience, we have something for everyone.
We work with reputable companies and individuals who are looking for talented and skilled customer success professionals to join their teams. Our remote job listings offer the flexibility to work from anywhere in the world while still providing the opportunity to work with some of the most innovative and exciting companies in the industry.
With our listings, you can apply for opportunities that align with your skills and experience and work on your own schedule. We update our listings regularly, so make sure to check back often for new opportunities.
Take the first step towards finding your dream remote job in customer success by browsing our listings today. We are confident that you will find an opportunity that suits your skills, experience, and career goals.
Category FAQ
Before you apply.
Practical answers tailored to remote Customer Support & Success work, applications, tools, and distributed-team expectations.
What key performance indicators (KPIs) matter in remote Customer Support & Success?
Distributed teams track outcomes rigorously. Core metrics include Customer Satisfaction Scores (CSAT), Net Promoter Score (NPS), and customer retention/churn rates.
What software is essential for work-from-home Customer Support & Success positions?
You will regularly use cloud helpdesk platforms like Zendesk, Intercom, or Freshdesk, combined with internal knowledge bases like Notion or Confluence.
How are onboarding and client calls handled remotely?
Client interactions are conducted entirely online via video platforms like Zoom, Google Meet, or Microsoft Teams, alongside CRM management in Salesforce.
What soft skills are vital for a distributed customer manager?
High emotional intelligence, deep product empathy, proactive problem solving, and exceptional written clarity for managing complex client requests without supervision.
Are working hours strict in remote Customer Support & Success jobs?
While asynchronous work exists, Customer Support & Success roles often require dedicated availability during core client business hours for live syncs and milestone check-ins.
How do remote teams handle customer success escalations?
Escalation pathways are clearly documented in internal wikis, allowing remote agents to route tech issues to engineering via Jira or Slack seamlessly.
Let the right remote role find you.
Build a Jobicy profile, add evidence of your Customer Support & Success experience, and make it easier for remote employers to understand the value you bring.