ComputerCare

ComputerCare is an IT asset management and technology lifecycle services company that positions itself as “The Human Side of Hardware.” Founded in 2004, the company helps organizations manage the devices their employees rely on across traditional, remote and hybrid work environments. Its services span procurement and deployment, proactive maintenance, certified repairs using genuine parts, and secure end-of-life handling, giving IT teams a single partner for the full device lifecycle.

The company offers IT asset management with streamlined onboarding and offboarding, live inventory tracking and full lifecycle services. It also provides on-site IT support, IT deployment services, and end-to-end support for device setup, retrieval, break-fix swaps and bulk storage. Repair services include both certified warranty and non-warranty work, and ComputerCare states that its in-house technicians perform all repairs without outsourcing.

ComputerCare is an authorized service provider and authorized reseller across major hardware brands. Its Apple technical partner profile lists certifications including Apple Authorized Service Provider, Apple Certified Support Professional, Apple Deployment and Management, and Jamf Certified Associate, with specializations in Mac, mobility, MDM and authorized reseller services. The company also describes authorized device repairs for Apple, Lenovo, HP and Dell, and it markets itself as fully authorized to provide warranty services for leading hardware manufacturers.

Its customers include what the company describes as the biggest names in Tech, supported by tailored on-site and remote solutions. ComputerCare says it serves innovative organizations across the globe and provides a user-friendly portal for real-time inventory tracking, service requests and reporting. Its stated goal is to build long-term partnerships through human-focused support, proactive communication and responsive service.

ComputerCare is a woman-owned business. It achieved certification from the Women’s Business Enterprise National Council (WBENC) in 2021, and it notes that its base compensation is triple the US minimum wage. The company describes a commitment to an equitable workplace that promotes work-life balance, which it says benefits both its team and its customer service.

Its culture is built on documented core values: “We instead of me,” “Be accountable,” “Take initiative,” “Act with empathy,” “Embrace curiosity” and “Do the right thing.” ComputerCare says these values underpin its personalized interactions and its approach to doing right by the company and the customers it supports. CEO Georgia Rittenberg has emphasized balancing short-term profits with long-term benefits for employees as a route to stronger businesses and more productive teams.

Leadership includes Rittenberg as CEO, Samantha Cardoso as Director of HR, and Chris Evans as COO. The company has appeared on job boards recruiting IT support technicians for on-site customer locations of varying sizes. ComputerCare presents itself as delivering scalable, high-quality IT solutions with direct accountability, data security and faster resolution through its in-house approach.