Fin

Fin is a customer-agent company that grew out of Intercom, which was founded in 2011. The company says it is building AI products for customer experiences across service, sales, ecommerce, and customer success.

Fin’s customer-service offering combines an AI agent with a helpdesk. Its official site describes the system as integrating Fin with a shared customer record, knowledge base, and inbox for AI and human support.

Fin can be deployed across channels including phone, email, chat, and Slack. The company also offers tools to train and test the agent and analyze its performance.

The company reports that more than 30,000 companies use its products and that Fin resolves over two million conversations weekly. These figures are stated by the company on its About page.

Fin lists offices in San Francisco, London, Chicago, Dublin, Sydney, and Berlin. Its company history identifies San Francisco as its headquarters.