Kasisto

Kasisto develops artificial intelligence for banking and financial services. Its KAI platform was designed to support digital experiences and interactions for financial institutions, combining conversational AI with banking-focused knowledge and capabilities. The company’s work addresses both customer-facing banking services and employee support.

Kasisto’s KAI for Consumer Banking (KCB) provides a branded, AI-enabled experience that can be integrated into banking platforms. According to the company, it is intended to support natural-language interactions and help banks deliver personalized, proactive customer experiences. Its products are built for use in the financial sector, where security, regulatory requirements and compliance are important considerations.

KAI Answers is an AI-powered support product for banking employees. Kasisto describes it as a virtual agent that uses generative AI and retrieval-augmented generation to retrieve information from organizational documents and provide employees with answers and actionable insights. The company says its document-ingestion capabilities connect with banking systems and its product includes regulatory guardrails and a secure architecture.

Kasisto serves financial institutions, including banks and credit unions. In company materials, it has identified organizations such as J.P. Morgan, Westpac, Standard Chartered, TD and Manulife Bank, as well as credit unions, among its customers. Its platform has been described as supporting deployments across multiple channels, languages and markets.

Founded in 2013, Kasisto grew as a specialist in purpose-built AI for banking. Its stated founding vision was to help financial institutions humanize digital experiences and build valuable customer relationships. The company’s public materials also describe its team as industry experts focused on innovation and changing how financial institutions engage with people.

In June 2026, Backbase announced that it had acquired Kasisto and that Kasisto’s agentic platform, financial-services intelligence and New York-based team had become part of Backbase and its AI-native Banking OS. Backbase described the combination as bringing Kasisto’s banking-focused AI capabilities into a broader platform for conversational banking and governed execution of customer requests. Kasisto therefore operates within the Backbase organization, rather than as an independent standalone company.

Kasisto’s stated emphasis on banking-specific AI, customer experience and employee assistance provides the clearest documented picture of its working focus. Public company information characterizes its team as collaborative and expert-led, with attention to trust, compliance and practical outcomes for financial institutions. The company’s current role and platform direction are now connected to Backbase’s banking technology offering.