STRATO GmbH

STRATO is a German web hosting provider headquartered in Berlin. It describes itself as the reliable web host for anyone looking to succeed online, with a mission of fair and straightforward hosting at the best price, without any unnecessary frills. Founded in Berlin in 1997, the company has grown into one of the largest web hosting providers in Europe, serving both private individuals and business customers.

The product range spans domains, email, websites and servers, alongside online marketing tools and HiDrive, which STRATO describes as one of the largest cloud storage solutions in Europe. Historically the company has also offered website packages, blog and multimedia packages, online shop solutions, hosted Windows applications and software-as-a-service offerings for business customers. The portfolio is designed to let customers build and run their online presence from a single provider.

Scale is a defining feature of the business. STRATO reports more than 4 million domains and over 2 million customer contracts, a testament, in its words, to the trust customers place in the company. It hosts more than 100,000 physical and virtual servers in TÜV-certified data centres in Germany and Europe, with security, availability and quality stated as top priorities.

Data protection is central to STRATO’s positioning. The company states that it does not store customer data on random servers abroad, operating two high-security data centres in Germany so that data is protected by Germany’s implementation of European data protection law (GDPR), which STRATO calls among the strictest in the world. Customers also benefit from flexible contract terms, a 30-day money-back guarantee and a multi-award-winning customer service.

Customer service is deliberately located at the headquarters in Berlin, keeping communication channels between service staff, product development and management as short as possible. Per the company, over 150 professionally trained service employees support customers on topics ranging from choosing the right web hosting package to server administration, and regular training underpins service quality, which is checked through independent quality tests and continuous satisfaction surveys across telephone, email and chat channels.

Sustainability has long been part of operations: STRATO has powered its data centres with renewable electricity since 2008, and its recruitment communications state that the data centres run on green power. On the corporate side, STRATO is part of the stock-listed IONOS Group SE and employs around 440 people. Dr. Jens Reich has been Managing Director of STRATO GmbH since September 2025, working alongside IONOS group executives responsible for finance, legal and HR, technology and operations.

As an employer, STRATO emphasises development and culture. Its careers messaging highlights training and further education from apprenticeship and career-change entry through to leadership, regular internal and external professional development, a broad health management programme, flexible trust-based working hours and 30 days of holiday. The company describes a culture of growing together, informal address among colleagues, shared work and celebration, learning from mistakes and embracing diversity.