Swap

Swap Commerce provides software and services for ecommerce brands that sell across borders and manage customer experiences after purchase. Its platform brings together global selling, shipping, returns, customer support, and commerce tools intended to help merchants operate across markets. The company describes its offering as an operating system for commerce and says it serves more than 1,000 global businesses.

For international commerce, Swap’s Global product calculates landed costs and supports duties and taxes at checkout, while its shipping services connect merchants with carriers and provide shipping labels and tracking. The platform also offers cross-border compliance-related services, including tax compliance support. Its published terms identify Global, Clear by Swap, Tax Compliance Services, Returns, and Protect among its products.

Swap’s returns tools provide branded customer portals and workflows for returns, exchanges, and store credit. Merchants can configure rules and automate parts of the return process, while logistics and warehouse integrations support the movement and processing of returned goods. Swap presents these capabilities as ways to make returns easier for customers and to help brands retain revenue through exchanges and credit rather than relying only on refunds.

The company also offers customer-facing commerce features. Its site describes an AI-powered agent that can answer shopper questions and take actions involving order tracking, returns, exchanges, and sizing, as well as an agentic storefront designed to guide product discovery and purchasing. Swap says these tools can operate across a brand’s storefront and other channels, using shared product, order, and policy context. Product availability and configurations may vary by merchant.

Swap’s intended customers are ecommerce merchants and consumer brands, including businesses in apparel, lifestyle, and consumer goods. The platform is designed to connect with existing ecommerce systems and operational partners, including carriers, third-party logistics providers, warehouses, and enterprise resource planning tools. Its terms describe the services as a cloud-based software-as-a-service platform licensed to merchants.

Swap Commerce Ltd is a company registered in England and Wales, with its registered office in London. The company was incorporated in 2021; public company information associates the Swap brand’s founding with 2022. LinkedIn lists London as its headquarters and identifies New York as another office location. Swap’s website presents the business as focused on helping brands sell internationally, resolve customer needs, and coordinate commerce operations through a connected platform.

The company’s public materials emphasize simplifying global commerce and connecting activities that are often managed through separate tools. The website describes its approach in terms of helping brands sell across borders, handle returns, deliver orders, and improve product discovery. Swap’s published company information does not provide detailed statements about its internal working culture, so no broader claims about employee experience or workplace practices are included here.