USAA

USAA (United Services Automobile Association) is a private financial services and insurance company headquartered in San Antonio, Texas, founded in 1922 by a group of 25 U.S. Army officers who agreed to insure each other’s automobiles when they could not secure coverage due to insurers’ inability to accommodate their frequent military relocations. The company primarily serves current and former members of the military, veterans, and their families, boasting approximately 13–14 million members by 2023–2024. USAA distinguishes itself from competitors by being member-owned, meaning profits are returned to policyholders rather than distributed to shareholders.

Over the years, USAA has expanded its offerings to include a comprehensive range of banking, insurance, and investment services. It provides personal property and casualty insurance, life insurance, and banking products exclusively to its military-member base. The company is among the leading providers of insurance, banking, and retirement solutions, employing more than 38,000 people worldwide across offices in eight U.S. cities and three overseas locations. USAA Federal Savings Bank, one of the largest banks in the United States, is part of its portfolio.

USAA has consistently received high ratings from customers for its service quality and remains dedicated to supporting military families and communities. Effective April 2025, Juan C. Andrade became CEO, continuing the organization’s legacy of more than 100 years of service. The company’s headquarters are in northwest San Antonio, with a second major office in Phoenix, Arizona.