IT Support
- Location
- Brazil
- Rate, USD
- $16 / hour
- Work schedule
- Full Time, Contract, Part Time,
- Language skills
- English, Portuguese, Spanish
- Available for Hire
- Yes
About me
Experienced IT Support Specialist with over 7 years of experience in hardware, software, and network troubleshooting. With honesty and loyalty as my life values I am always ready to deliver the best that I can
Professional area
Skills
.NETAmazon Web Services (AWS)AutomationC#Computer HardwareComputer SoftwareCustomer and Client SupportCustomer SupportData EntryHTML/CSSJavaScriptJiraMicrosoft OfficeMulti-taskingNetworkingProblem SolvingProject ManagementPythonReportingResearch and AnalysisRisk ManagementScrumTCP/IPTime ManagementTroubleshootingWindows OSWindows ServerZendesk
Education
- Jan 2022 / Apr 2026 BS – System Administration @ Brigham Young University - Idaho
- Jan 2012 / Dec 2018 BASc - IT Management @ FANESE
Experience
- December 2020 - November 2024 IT Specialist @ Ativa Produtos Medicos Hospitalares | Brazil
• Created over 10 automation scripts in Python/Bash to streamline repetitive tasks
• Maintained System performance through daily reports, improvements, problem-solving and disaster recovery
• Collaborated on 5 technology-driven projects, including network restructuring, server upgrades
• Trained employees on cybersecurity policies and types of cyber-attacks- June 2019 - December 2020 Front-End Web Developer @ Ativa Produtos Medicos Hospitalares | Brazil
• Suggested and developed company’s website using HTML, CSS and JavaScript
• Implemented responsive design principles to ensure optimal viewing experience across devices
• Mapped, Categorized, and Classified Medical / Laboratory Products, CRM for Web Advertising- October 2016 - June 2019 IT Technical Support @ Ativa Produtos Medicos Hospitalares | Brazil
• Resolved over 1,000 helpdesk tickets (remote, onsite, and phone) with a 100% success rate
• Provided customer service, technical (hardware and software) support of computers, servers and network devices
• Configured and installed over 100 systems, including software, drivers, and hardware
• Introduced a approach to identifying root causes, guiding users through resolution steps to solve problems
• Diagnosed and repaired issues across PCs, servers, and network devices, ensuring smooth operations- February 2012 - July 2012 Java Programmer Intern @ FANESE
Created 2 web applications for college’s intranet system
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