Claims Management Adjuster
- Location
- United States
- Rate, USD
- $32 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
Having worked in the insurance field for the last 5 years, I have gained extensive knowledge in the claims sector. Having been both a processor for auto liability claims and later an adjuster; I have experienced a plethora of claims situations. I excel in customer service and conflict resolution.
My work in claims management for a third party administrator has opened up new skills. I have skills in quality assurance, management, team leadership, and training.
It also enhanced my time management, customer service, adaptability, efficiency, and accuracy.
Before claims I worked in the banking industry for about 3-4 years. I gained knowledge in sales, money management, and compliance.
As of 2022 I also began my own small business selling anime clothing for women. Being a small business owner I am learning marketing, web design, and Canva design. I am learning how to create and maintain a brand.
Professional area
Skills
AdaptabilityAdministrative TasksBlog WritingCanvaClient RelationsCommunicationConflict ResolutionContent WritingCreative WritingCustomer RetentionCustomer ServiceDe-escalationEmployee TrainingLeadershipMicrosoft 365Microsoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft TeamsMicrosoft WordMotivatedMulti-taskingPublic SpeakingQuality AssuranceSalesTeam LeadershipTeam PlayerTime ManagementUpselling
Education
- Aug 2013 - May 2015 None @ Ohio University
Began studies in Psychology and Theater
- Aug 2016 - May 2019 None @ Cleveland State University
Gained some knowledge in Accounting.
- Jan 2023 - Current Psychology Associates @ Hillsborough County Community College
Currently finishing my Associate’s in Psychology, and then transferring over to a 4-year institution for my Bachelor’s.
Experience
- Feb 2022 - Current Claims Management Specialist @ Brightclaims/Genpact
- June 2018 - Feb 2022 Claims Adjuster @ Progressive
- Jan 2018 - June 2018 Claims Processor @ Progressive
- Sept 2016 - Jan 2018 Personal Universal Banker @ Citizens Bank
- Dec 2015 - Sept 2016 Retail Banker @ Woodforest National Bank
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