Systems Administrator

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Aug 2022 - September 2023 Senior Systems Administrator @ Smile Business Products

Served as the Principal IT System Administrator, managing and updating software/hardware assets while ensuring optimal security and efficiency.
• Managed workstation and server administration, configuring and maintaining a stable and efficient network environment.
• Strategically planned disk space utilization, optimizing storage resources for enhanced system performance.
• Implemented comprehensive data backup and recovery strategies to safeguard critical information against potential data loss.
• Established stable network services for clients, guaranteeing uninterrupted communication across project teams. Maintained reliable access to critical systems/data by supervising Microsoft 365 tenants, Azure Active Directory, onsite Active Directory of internal/external customers.
• Managed Gravity Zone Security Platform to shield customers’ IT infrastructure from risks and advanced attacks; included risk assessment/mitigation, threat prevention, security incident response.
• Conducted system software upgrades, ensuring all workstations and servers are running the latest versions and security patches.

May 2021 – August 2021 Senior Systems Administrator @ Intel, ACS Solutions

Worked collaboratively with Windows 10 Build Team in performing tests and ensuring upgrades aligned with company goals and initiatives for maximized efficiency.
▪ Maintained accurate and updated work instructions, system design documentation, and other information related to the preparation, procedures, and deployment of patches, drivers, and system upgrades
• Streamlined end-user security system installations, reducing system downtime by 30%.
• Spearheaded selection of software patches, decreasing network security vulnerabilities by 50%.
• Collaborated on migration from legacy Windows systems to Windows 10, enhancing user productivity
• Led disaster recovery planning, reducing potential data loss by 75% in the event of an outage.
▪ Improved the system monitoring and management process by implementing automation tools, resulting in a 40% increase in system uptime.
▪ Served as a subject matter expert and mentor for junior team members, providing technical guidance and training.

March 2020 - September 2020 System Administrator @ Micron Technology (Randstadt Staffing)

Proactively identified and troubleshot local system issues in a timely fashion to reduce downtime and maximize end-user productivity
▪ Skillfully developed and implemented master computer images for enhancing technology, security, and configuration efficiency for various devices
▪ Utilized Active Directory and SCCM to maintain updated systems, track system inventory, and manage remote-control capabilities
▪ Oversaw the transition of VOIP user phone system from Skype to Microsoft Teams; led to increases in overall efficiency and business performance.
▪ Conducted system software upgrades, ensuring all workstations and servers are running the latest versions and security patches.