Entrepreneurial-spirited graduate from the Telfer School of Management looking for opportunities within the business development sector and/or Sales. My professional experience spans from customer service roles to sales positions and my skillset includes communication, sales, marketing, and conflict resolution. I am proficient in all Microsoft office applications and Mac OSX platforms and have also been improving on a basic Python foundation. Fluent in English and Spanish with intermediate/advanced command of French and Italian.
Honours Management Program
Business Cloud, Toronto
Tech Firm
β’ Managed a large group of clients to maintain their data, servers, and security safe to ensure they can carry on with their business
β’ Diagnose complex technical programs within software between various applications
β’ Overseeing the operations of networks, domains, cloud solutions, softwares and security protocols for our clients
β’ Propose and implement new ideas to better optimize internal processes for the company
β’ Managed multiple accounts and ensured they were satisfied with our services
β’ Used software like Dext, Xero, Carbonite, Intune, GAM, Ninja RMM, Google Workspace, etc.
β’ Transitioned from Technical Specialist, to Client Success Specialist and now to Account Manager
MPN Capital Markets, Ottawa
Energy Procurement Firm based out of Ottawa
β’ Searched the open market for leads to convert them to clients for the firm
β’ Analyzed large volume consumers annual consumption to provide them with more competitive rates
β’ Ensured new accounts were opened correctly so they can be closed with high level of customer satisfaction
CRUEL, Ottawa
Boutique marketing firm based out of Toronto. www.cruel.co
β’ Managed and tracked customerβs feedback to establish and monitor KPI metrics for media campaigns
β’ Managed product training for customers, retailers, and distributors
β’ Worked in a multidisciplinary sales and marketing team to develop marketing campaigns and strategies
Catojisa, Santo Domingo, Dominican Republic (Remote Position)
Business administration, tax, accounting, and consulting services www.catojisa.com/?lang=en
β’ Worked with clients to forecast salaries and other expenses using a proprietary system
β’ Assisted in managing clientsβ needs and processing their requests
β’ Actively communicated with clients via emails/phone calls on a daily basis
β’ Managed an E-Commerce store through the Shopify partners platform (5 figure store)
β’ Dealt with all sales, suppliers, order deliveries, and ad creation to market our products
β’ Documented guidelines and provided training to new employees to ensure customer satisfaction, order fulfilment, and customer retention
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