Entrepreneurial-spirited graduate from the Telfer School of Management looking for opportunities within the business development sector and/or Sales. My professional experience spans from customer service roles to sales positions and my skillset includes communication, sales, marketing, and conflict resolution. I am proficient in all Microsoft office applications and Mac OSX platforms and have also been improving on a basic Python foundation. Fluent in English and Spanish with intermediate/advanced command of French and Italian.
Honours Management Program
Business Cloud, Toronto
Tech Firm
• Managed a large group of clients to maintain their data, servers, and security safe to ensure they can carry on with their business
• Diagnose complex technical programs within software between various applications
• Overseeing the operations of networks, domains, cloud solutions, softwares and security protocols for our clients
• Propose and implement new ideas to better optimize internal processes for the company
• Managed multiple accounts and ensured they were satisfied with our services
• Used software like Dext, Xero, Carbonite, Intune, GAM, Ninja RMM, Google Workspace, etc.
• Transitioned from Technical Specialist, to Client Success Specialist and now to Account Manager
MPN Capital Markets, Ottawa
Energy Procurement Firm based out of Ottawa
• Searched the open market for leads to convert them to clients for the firm
• Analyzed large volume consumers annual consumption to provide them with more competitive rates
• Ensured new accounts were opened correctly so they can be closed with high level of customer satisfaction
CRUEL, Ottawa
Boutique marketing firm based out of Toronto. www.cruel.co
• Managed and tracked customer’s feedback to establish and monitor KPI metrics for media campaigns
• Managed product training for customers, retailers, and distributors
• Worked in a multidisciplinary sales and marketing team to develop marketing campaigns and strategies
Catojisa, Santo Domingo, Dominican Republic (Remote Position)
Business administration, tax, accounting, and consulting services www.catojisa.com/?lang=en
• Worked with clients to forecast salaries and other expenses using a proprietary system
• Assisted in managing clients’ needs and processing their requests
• Actively communicated with clients via emails/phone calls on a daily basis
• Managed an E-Commerce store through the Shopify partners platform (5 figure store)
• Dealt with all sales, suppliers, order deliveries, and ad creation to market our products
• Documented guidelines and provided training to new employees to ensure customer satisfaction, order fulfilment, and customer retention
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
