Cloud Solutions Specialist

Business Cloud, Toronto
Tech Firm
• Managed a large group of clients to maintain their data, servers, and security safe to ensure they can carry on with their business
• Diagnose complex technical programs within software between various applications
• Overseeing the operations of networks, domains, cloud solutions, softwares and security protocols for our clients
• Propose and implement new ideas to better optimize internal processes for the company
• Managed multiple accounts and ensured they were satisfied with our services
• Used software like Dext, Xero, Carbonite, Intune, GAM, Ninja RMM, Google Workspace, etc.
• Transitioned from Technical Specialist, to Client Success Specialist and now to Account Manager

MPN Capital Markets, Ottawa
Energy Procurement Firm based out of Ottawa
• Searched the open market for leads to convert them to clients for the firm
• Analyzed large volume consumers annual consumption to provide them with more competitive rates
• Ensured new accounts were opened correctly so they can be closed with high level of customer satisfaction

CRUEL, Ottawa
Boutique marketing firm based out of Toronto. www.cruel.co
• Managed and tracked customer’s feedback to establish and monitor KPI metrics for media campaigns
• Managed product training for customers, retailers, and distributors
• Worked in a multidisciplinary sales and marketing team to develop marketing campaigns and strategies

Catojisa, Santo Domingo, Dominican Republic (Remote Position)
Business administration, tax, accounting, and consulting services www.catojisa.com/?lang=en
• Worked with clients to forecast salaries and other expenses using a proprietary system
• Assisted in managing clients’ needs and processing their requests
• Actively communicated with clients via emails/phone calls on a daily basis

• Managed an E-Commerce store through the Shopify partners platform (5 figure store)
• Dealt with all sales, suppliers, order deliveries, and ad creation to market our products
• Documented guidelines and provided training to new employees to ensure customer satisfaction, order fulfilment, and customer retention

Honours Management Program