Customer Service Representative

Provide world-class customer service to health insurance customers, both members and providers
Primarily inbound telephone contacts
Answer questions regarding benefits, eligibility, and claims
Document contacts

Served as primary point of contact for triaging technical issues..
Assisted parents, faculty, and students with questions and concerns regarding educational and technical needs
Troubleshoot hardware and software issues
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Managed high levels of call flow and responded to school-related technical support needs.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

Unloaded pallets and deliveries and organized products in warehouse.
Organized storage areas to optimize materials movements and minimize labor hours.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Supported Operations Manager with the enforcement of company policies and standards

Unloaded, shelved, and priced merchandise
Assigned proper sale signs and promotion sign displays to merchandise
Supported Operations Manager with enforcement of company policies and standards
Operated pallet jack to move unloaded goods to correct locations in warehouse.