Hardworking Student offering full-time and part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Psychology and Social Work
Pre-Psychology
General Studies
Provide world-class customer service to health insurance customers, both members and providers
Primarily inbound telephone contacts
Answer questions regarding benefits, eligibility, and claims
Document contacts
Served as primary point of contact for triaging technical issues..
Assisted parents, faculty, and students with questions and concerns regarding educational and technical needs
Troubleshoot hardware and software issues
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Managed high levels of call flow and responded to school-related technical support needs.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Unloaded pallets and deliveries and organized products in warehouse.
Organized storage areas to optimize materials movements and minimize labor hours.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Supported Operations Manager with the enforcement of company policies and standards
Unloaded, shelved, and priced merchandise
Assigned proper sale signs and promotion sign displays to merchandise
Supported Operations Manager with enforcement of company policies and standards
Operated pallet jack to move unloaded goods to correct locations in warehouse.
Hard-working Medicine major currently attending Miami Dade College. Where my enthusiasm and collaborative spirit will be engaged in my workplace.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
My name is Bebe Ibvisayi Lashley. I am an immigrant from Zimbabwe who has lived in the USA for 22 years.
I have operations and management experience in Insurance, Finance, and Logistics, including oversight of up to 20+ staff.
