I currently work as a Service Desk Analyst II for Nemacolin Resort. Computers and electronics started out as a hobby for me in my youth, and it changed into a career. I view computers and help desk issues systematically; I always try to anticipate the “what if”. I feel accomplished when I can effectively address customer needs. I strive to make complicated situations easy for customers and colleagues.
Providing support to end users by creating, routing and remedying tickets within daily or otherwise specified SLAs, ensuring quality and productivity metrics are maintained.
Providing end user support for Microsoft 365 accounts and Active Directory accounts, software and peripheral management, device deployment and maintenance.
Built Windows deployment server for new laptop and desktop deployments.
Provided support for Avigilon Security Camera systems, VMWare VDIs, Sonifi Chromecast management, and HotSOS incident account management. Cisco UCM phone management, Along with Soti MDM configuration.
Providing support to end users by creating, routing and remedying tickets within daily or otherwise specified SLAs, ensuring quality and productivity metrics are maintained.
Providing end user support for Microsoft 365, software and peripheral management, device deployment and maintenance.
Answered inquiries regarding student loans, and loan forgiveness.
Supported end users with OS and program installations, computer repair, Acronis backups, VOIP, and Microsoft 365.
Assisted customers with ductwork order quotes, performed onsite upgrades, data transfers and email setups on systems.
Providing support to end users by creating, routing and remedying tickets within daily or otherwise specified SLAs, ensuring quality and productivity metrics are maintained.
Providing end user support for Microsoft 365, software and peripheral management, device maintenance, and problem resolution.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
