Customer service representative
- Location
- United States
- Rate, USD
- $20 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a customer service representative working on an associates degree in information technology. I graduate in may of 2025. I also am learning to be a front end developer. I have over 5 years of customer service experience and have great verbal and written communication skills.
Professional area
Skills
AdminAdministrationCommunication skillsComputer KnowledgeComputer SkillsCreative ThinkingCreative WritingCritical ThinkingCSSCustomer and Client SupportCustomer CareCustomer ServiceCustomer SupportDevOpsFrontendHealth InsuranceHelp DeskHonestyHTML/CSSJavaScriptKnowledge ManagementMicrosoftMicrosoft 365Microsoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordPhone SupportSchedulingSoftware Development
Education
- 07/23 to 5/25 Associates of Information technology @ University of phoenix
Experience
- 10/21 to 07/23 Digital tech representative @ Capital one
• Help Customers to get access to online accounts
• Help customers with enrollment
• Make payments to customers accounts and help enroll billing information
• Verification/security for customers account
• Engage and Acknowledge customers for excellent customer service experience- 05/19 to 10/21 Scheduling coordinator @ Children’s hospital of the kings daughters
• Register patients
• Verify insurance
• Prior Authorizations for Procedures
• Faxes
• Set appointments for patient and follows up- 10/18 to 05/19 Front desk @ In and out medical center
• Register patients and verify insurance
• Fax and File papers to and from other companies
• Various day to day office needs- 06/17 to 05/18 Front desk registration representative @ Tidewater pediatrics
• Check patients in and out
• Answer phones
• Verify insurances
• Set appointments for patients and follow up
• Verify referrals
• Other various day to day office needs- 05/15 to 05/17 Keyholder @ Solstice sunglasses
• Open/close store
• Acting assistant manager
• Inventory
• Cashier
• Visual
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