Customer Success Manager / Consultant
- Location
- Canada
- Rate, USD
- $25 / hour
- Work schedule
- Contract, Full Time, Part Time,
- Language skills
- English, French
- Available for Hire
- Yes
About me
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa. My professional journey includes a significant role as an Associate Program Consultant at Assent where I addressed complex ESG compliance challenges across the US, EU, and China. At Phreesia, I was dedicated to optimizing client utilization and implementing strategic initiatives. My tenure as a Business Expert at Apple further allowed me to bridge the gap between businesses and effective product utilization. With proficiency in Windows-based programs, Adobe applications, and GCdocs, complemented by bilingual communication skills, I bring a blend of technical acumen and client relationship management to any role.
Skills
Account ManagementAdaptabilityAdministrative TasksBilingualClient ManagementCommunication skillsComplianceComputer KnowledgeConsultingCustomer OutreachCustomer RelationshipData AnalysisEmail CampaignEmail ManagementITMicrosoft 365Microsoft SuiteOrganizational SkillsPeople ManagementProblem ResolutionProcurement PlanningProduct ManagementProgram DevelopmentProject DevelopmentReportingRisk ManagementSoft skillsStrategySupply Chain ManagementTechnical Support
Education
- 2014-2018 Arts with Minor in Philosophy @ University of Ottawa
- 2010-2014 Science @ University of Ottawa
Experience
- July 2021 - May 2023 Program Consultant / Project Manager @ Assent Compliance
I managed complex ESG compliance challenges across multiple regions, collaborating closely with client executives and C-Suite leaders to oversee compliance programs from start to finish.
- August 2020 - June 2021 Client success associate @ Phreesia
I optimized client utilization and retention, introduced strategic engagement initiatives, and worked cross-functionally with teams to address customer issues promptly.
- July 2019 - August 2020 Business Expert @ Apple Inc.
I facilitated the education and exploration of Apple products for clients, customizing solutions to their unique needs and fostering a strong bond between businesses and Apple’s offerings.
- Fall 2016 Technical Analyst @ Shared Services Canada
I conducted extensive research, managed risk and issues logs, evaluated policies, and played a crucial role in publishing materials on the government website, among other duties.
