Customer Success Manager / Consultant

Rate, USD
$25 / hour
Work schedule
Contract, Full Time, Part Time,
Language skills
English, French
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About me

I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa. My professional journey includes a significant role as an Associate Program Consultant at Assent where I addressed complex ESG compliance challenges across the US, EU, and China. At Phreesia, I was dedicated to optimizing client utilization and implementing strategic initiatives. My tenure as a Business Expert at Apple further allowed me to bridge the gap between businesses and effective product utilization. With proficiency in Windows-based programs, Adobe applications, and GCdocs, complemented by bilingual communication skills, I bring a blend of technical acumen and client relationship management to any role.


2014-2018 Arts with Minor in Philosophy @ University of Ottawa
2010-2014 Science @ University of Ottawa


July 2021 - May 2023 Program Consultant / Project Manager @ Assent Compliance

I managed complex ESG compliance challenges across multiple regions, collaborating closely with client executives and C-Suite leaders to oversee compliance programs from start to finish.

August 2020 - June 2021 Client success associate @ Phreesia

I optimized client utilization and retention, introduced strategic engagement initiatives, and worked cross-functionally with teams to address customer issues promptly.

July 2019 - August 2020 Business Expert @ Apple Inc.

I facilitated the education and exploration of Apple products for clients, customizing solutions to their unique needs and fostering a strong bond between businesses and Apple’s offerings.

Fall 2016 Technical Analyst @ Shared Services Canada

I conducted extensive research, managed risk and issues logs, evaluated policies, and played a crucial role in publishing materials on the government website, among other duties.

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