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ModSquadΒ has partnered with aΒ top music streaming serviceΒ and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team. This is aΒ fully remote opportunityΒ and as a member of this team, you will respond to customer inquiries via social channels (Facebook and X) inΒ PortugueseΒ andΒ English.
TheΒ Senior Client Support RepresentativeΒ is responsible for providing exceptional support to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. They will utilize internal knowledge materials and resources, to swiftly respond to client inquiries, demonstrating a high level of empathy.