Instructions and covered skills
Read each scenario carefully before selecting a response. Focus on the facts presented and avoid adding assumptions that are not supported by the scenario. Choose the action or explanation that best addresses the stated Intune behavior. Work in a quiet setting and turn off notifications that could interrupt your attention. Review policy scope, device state, and error context when these details are provided. Do not rush through similar-looking options, because wording may change the appropriate troubleshooting path.
Key Areas
This assessment examines practical troubleshooting within Microsoft Intune for Windows device enrollment and compliance reporting. Candidates interpret enrollment symptoms, identify where to validate device records, and distinguish between user, device, tenant, and policy causes. The coverage includes enrollment restrictions, licensing prerequisites, Entra ID device registration, Windows edition requirements, and management authority checks.
It also evaluates how support staff investigate configuration and compliance behavior after enrollment. Relevant activities include reviewing assignment groups, confirming filter results, checking policy applicability, interpreting device status values, and using sync actions appropriately. Candidates should understand why an assigned policy may show pending, not applicable, error, or conflict, and what evidence can narrow the source of the issue.
Windows endpoint diagnostics are another key area. Candidates should know where to find management-related events in Event Viewer, how to use the Company Portal and Settings pages for status review, and when diagnostic logs can support escalation. The assessment emphasizes safe remediation choices, including avoiding unnecessary device retirement or wipe actions when targeted checks can establish the cause.
Recommended Preparation
Review the Intune admin center views for Devices, Enrollment, Compliance policies, Configuration profiles, and Troubleshooting and support. Practice tracing a report from a user’s enrollment attempt through the associated device object, group membership, policy assignment, and compliance evaluation. Become familiar with Windows MDM enrollment indicators, workplace join status, and the DeviceManagement-Enterprise-Diagnostics-Provider event log.
Prepare by studying assignment behavior for user groups, device groups, and filters. Understand the effects of exclusion groups and policy conflicts. Review the relationship between compliance policies and Conditional Access, including how grace periods and noncompliance states affect access decisions. Finally, practice recording a concise incident timeline that captures the user, device identifier, timestamps, error text, actions taken, and observed results for a clean handoff or escalation.