Customer Service and Administrative Officer

I am a customer-focused and detail-oriented professional with experience in customer service, administrative operations, and accounting within the travel and tourism industry.

I provide timely, professional support to customers through email, telephone, and other communication channels. I am skilled in handling inquiries, resolving complaints, following up with clients, and maintaining high service standards.

I have experience coordinating travel bookings, reservations, tour packages, appointments, and customer schedules. I ensure customers receive accurate information about itineraries, pricing, booking procedures, and travel arrangements.

My administrative strengths include data entry, record management, document preparation, filing, reporting, and confidential information handling. I am proficient in Microsoft Office, Advanced Excel, and CRM systems.

I also bring accounting experience, including financial documentation, bank reconciliation, accounts payable and receivable, invoicing, expense reporting, transaction monitoring, and cash-flow record keeping.

I am self-motivated, organised, adaptable, and able to manage competing priorities independently or collaboratively in a remote work environment.