I am a Customer Success Manager with experience in client acquisition and retention, client communication, staff coordination, and operational support.
I have strong time-management and multitasking skills, and I take a proactive and responsible approach to my work. I communicate effectively with people and can quickly connect with the right resources to achieve goals.
My experience includes CRM setup, website content management, coordination of designers and developers, recruitment, contractor management, payroll administration, and document preparation.
I have also supported legal and administrative processes, including coordination with government authorities for solar power plant green tariff connections.
I learn new fields quickly, adapt easily to changing challenges, and enjoy organizing processes that improve collaboration between clients, teams, and partners.
I am experienced with digital tools for CRM, content management, design, advertising, presentations, and remote collaboration.
Manage customer success activities, including acquisition and retention of new clients. Coordinate communication and interaction between clients and staff.
Manage staff performance, recruitment of employees and contractors, and payroll administration. Configure CRM systems, edit website content, and coordinate the work of designers and developers.
Supported human resources operations, including employee recruitment and coordination of staff and contractors.
Contributed to personnel administration and internal process organization.
Prepared documents and provided legal support for clients. Supported the connection of the Green Tariff program for solar power plant installations.
Successfully coordinated approval stages and connection processes with government authorities.
Set up and managed targeted advertising campaigns. Created and maintained website content and design.
Prepared presentations, edited videos, and arranged travel logistics including tours, hotels, and flight tickets.
Organized international competitions, festivals, and master classes for groups of 100 to 200 participants.
Searched for and communicated with clients, contractors, sponsors, and partners, while coordinating their work for events.
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