I am a sales and customer service executive with more than 10 years of experience in the hotel, hospitality, events, and service industries.
I specialize in customer service, reservation management, event organization, service promotion, and sales negotiations. My work is focused on client satisfaction, client retention, and achieving revenue targets.
I have experience developing sales plans, preparing sales and profit reports, managing budgets, and conducting market analysis. I have also led a branch office and coordinated work across internal departments.
In my current role, I organize events and promotions, manage quotes and reservations, and resolve customer inquiries and complaints promptly. I contributed to a 25% increase in sales revenue over one year.
I am proficient in Microsoft Excel and Microsoft Office and familiar with Seven Suite hotel management software. I speak native Spanish and have intermediate English skills.
I am available for remote work with companies in any Spanish-speaking country and bring strong communication, leadership, negotiation, and problem-solving abilities.
I organize events and promotional activities to attract new customers and generate hotel revenue. I manage quotations and reservations for events and hotel services using Seven Suite.
I address customer inquiries and complaints promptly and coordinate with multiple hotel departments to ensure the successful delivery of events and services. I contributed to a 25% increase in sales revenue within one year.
I managed the Puntarenas branch and advised clients on funeral plans as a sales associate. I was responsible for supporting sales operations and client relationships.
I developed and implemented sales plans to expand the client base and improve customer retention. I also prepared sales and profit reports.
I managed reservations and provided personalized customer service to hotel and vacation club clients.
I focused on ensuring an exceptional service experience and supporting customer satisfaction throughout the reservation process.
I conducted sales and negotiations with clients in the hotel sector while managing events and customer relationships.
I performed market analysis and budget management, maintaining effective communication with customers and internal teams.
I handled calls, welcomed customers, managed schedules, and maintained the office database, email, and payroll distribution. I also provided information about spa services, technology, and products.
I identified sales opportunities that contributed to improved customer retention and supported the presentation of a clean, appealing sales environment.
High School Diploma, Secondary Education
Completed secondary education and earned a Bachiller en Educación Media qualification.
English for Service Centers, English Language
Completed English training for service center environments.
Course in Public Relations, Public Relations
Completed a course in public relations.
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