Learning Operations and Training Coordination Professional

Supported commercial operations through the development and maintenance of Excel and Power Query reporting. Consolidated quoting, ordering, invoicing, supplier, and repair information into repeatable management reports.

Checked, reconciled, and clarified data from multiple sources, investigating missing or inconsistent information with commercial and operational stakeholders. Documented reporting processes and improved the consistency, traceability, and usability of operational information.

Coordinated governance and reporting routines across five banking software product teams. Consolidated KPI, roadmap, risk, action, and dependency information for reporting cycles.

Produced structured management updates and reviewed team submissions for completeness and consistency. Maintained reporting definitions, templates, action records, and supporting documentation to help teams meet common processes and deadlines.

Coordinated global learning operations for financial services clients across EMEA, APAC, and the Americas, supporting more than 200 seminars and 340 delivery days each year. Managed schedules, capacity, instructors, suppliers, venues, learning materials, participant administration, client queries, and operational reporting.

Worked with instructors, sales, finance, technology, and regional teams to resolve delivery issues and maintain clear information for clients and participants. Supported the transition from classroom delivery to virtual instructor-led programmes using Adobe Connect and Zoom, and produced guidance, reports, and process documentation.

Coordinated seminar scheduling, instructors, contractors, venues, materials, registrations, and participant communications for EMEA learning programmes.

Supported go/no-go decisions, finance administration, invoicing information, sales enquiries, and first- and second-line client support. Maintained accurate programme data using Cvent, Salesforce, and internal systems while working with international teams.

Supported regulatory and governance activity covering anti-money laundering, payment systems, bank security, and financial-sector reform.

Prepared committee papers, confidential correspondence, meeting records, and structured updates for senior management and interbank working groups. Coordinated communications and follow-up with member banks and public- and private-sector organisations.

Coordinated distance-learning and instructor-led programmes for professionals from more than 20 banking institutions. Administered schedules, curriculum updates, instructors, participants, learning materials, venues, records, and operational reporting.

Standardised administrative procedures and introduced digital indexing to improve access to programme records and support more efficient planning.

Master of Business Administration, awarded with Merit.

BSc Honours in Business Administration with Marketing, awarded with a 2:1 classification.