I am a bilingual customer experience professional fluent in Spanish and English, with extensive experience supporting customers in high-volume, fast-paced environments. My background includes call center support, insurance claims, sales, account coordination, hospitality, and operational leadership.
I investigate customer concerns thoroughly, apply policies fairly, document cases accurately, and communicate clear resolutions. I remain composed with upset customers and focus on balancing customer satisfaction with business requirements.
I have experience meeting sales targets, opening new accounts, generating referral opportunities, and using upselling techniques to increase customer value. I also bring strong data entry, records management, and case documentation skills.
As a manager and supervisor, I have led teams ranging from 10 to more than 25 employees. I have created training programs, managed schedules, improved workflow efficiency, and maintained safety and compliance standards.
I am accustomed to flexible schedules, including early mornings, evenings, weekends, and holidays. I am seeking a remote customer experience role where I can use my bilingual communication, problem-solving, and service skills to deliver excellent customer outcomes.
Serve café guests during early-morning shifts, maintaining friendly and efficient service during busy morning periods.
Bake breads, bagels, and pastries according to recipes and food safety standards. Prepare ingredients and stock workstations for daily café service.
Serve guests from the grill station during evening shifts and maintain line readiness during peak dinner volume.
Complete closing responsibilities, including cleaning, equipment breakdown, and restocking, while maintaining speed and accuracy in a high-volume environment.
Consistently met and exceeded monthly sales targets, contributing recurring revenue growth for the assigned territory.
Opened new customer accounts, developed strong client relationships that increased referral leads, and used upselling strategies to increase average customer spend.
Directed daily floor operations for a team of more than 25 associates and improved workflow efficiency across operations.
Enforced safety protocols and conducted regular audits to maintain compliance with company standards.
Investigated a high volume of insurance claims, applied policy guidelines accurately, and worked to improve claim cycle times.
Negotiated settlements, provided timely client updates, and collaborated with adjusters and legal teams to resolve complex cases and improve closure rates.
Served as the primary contact for business clients, coordinating accounts, pickups, delivery schedules, and customer communications.
Resolved scheduling issues and completed parcel deliveries as needed while maintaining a strong on-time record with zero loss or damage incidents.
Supervised more than 20 security personnel across multiple sites and coordinated staffing coverage.
Developed training programs that improved safety-protocol compliance and strengthened shift coverage.
Managed front- and back-of-house restaurant operations, including ordering, inventory management, stock rotation, and shift logistics.
Led teams of 10 to 15 employees per shift through training, scheduling, and supervision, improving service speed and guest satisfaction.
Managed and trained a team of more than 25 staff members in a high-volume restaurant environment.
Improved service speed and consistency while streamlining shift scheduling and daily operational coverage.
Prepared food in a high-volume kitchen environment while following food safety and sanitation standards.
Supported daily kitchen operations and trained new team members on preparation and workflow procedures.
Performed high-volume food preparation while maintaining strict food safety and sanitation requirements.
Supported kitchen workflow and helped train new team members on food preparation standards.
Supported back-of-house food preparation and daily restaurant operations in a fast-paced setting.
Followed sanitation and food safety standards while assisting with training of new team members.
GED
Completed GED credential.
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