I am an organized, customer-focused operations support professional with experience in store operations, administration, data capture, customer service, and independent IT support.
I manage competing priorities effectively, maintain accurate records, and follow tasks through to completion. I am comfortable supporting daily workflows, coordinating people and activities, and resolving practical operational issues.
I communicate clearly with customers, colleagues, stakeholders, and families. I value professionalism, confidentiality, discretion, and reliable follow-through in every role.
I have practical technical experience diagnosing device and software issues, setting up equipment, documenting faults, and guiding users through solutions. I learn new digital systems quickly and work confidently with office applications and digital records.
I am seeking an operations support and coordination role where I can contribute my organizational ability, problem-solving approach, customer service skills, and administrative experience.
Coordinate daily store operations, organize work activities, and adapt to changing priorities in a busy retail environment.
Handle customer queries and routine operational issues professionally while supporting staff and maintaining consistent workflows.
Provide part-time independent technical support for laptops, desktops, tablets, and smartphones. Diagnose and resolve hardware and software issues, install software, set up devices, and test solutions.
Document faults and resolutions, communicate solutions clearly to customers, and manage issues independently through handover.
Captured high volumes of information accurately and maintained reliable digital records.
Reviewed entries, corrected errors, and handled confidential information in accordance with established procedures.
Communicated with prospective customers, gathered accurate information, and supported lead generation and quotation processes.
Maintained administrative details, assisted with team targets and meetings, and supported the onboarding and coordination of new advisors.
Assisted with classroom preparation, learning materials, and daily student support.
Helped maintain organized learning activities and supported teachers with routine classroom responsibilities.
Provided administrative support through filing, high-volume phone handling, and scheduling parent meetings.
Supported the smooth coordination of office activities and maintained organized administrative records.
Bachelor of Computer Science, Information Technology
Completed one year of a Bachelor of Computer Science program in Information Technology.
UX Design Short Course, UX Design
Completed a short course in UX Design.
IT Support Fundamentals Certificate, IT Support
Completed an IT Support Fundamentals certificate.
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