Senior Performance Coach

I am a Senior Performance Coach specializing in coaching plans, skill reinforcement, and early-tenure performance in customer support environments.

I diagnose individual performance gaps and deliver targeted feedback to help agents improve conversion, retention, technical accuracy, quality, and productivity.

I build repeatable performance-improvement plans and personalized coaching approaches for new hires and developing support professionals.

I have experience facilitating training curricula, onboarding programs, needs assessments, and adult-learning-based development activities.

I coach consultative sales, value-based upselling, customer relations, technical troubleshooting, quality assurance, and escalation management.

I focus on turning early performance challenges into measurable gains in customer experience, customer satisfaction, sales performance, and team consistency.