I am an account and finance professional with experience in recording financial transactions, preparing invoices, and supporting day-to-day financial administration. I currently manage employee salary tables, claims, leave records, and financial activity monitoring.
I have a strong background in customer service and technical support across chat, email, WhatsApp, and inbound call channels. I am experienced in assisting customers with purchases, cancellations, returns, replacements, billing questions, service issues, and account-related concerns.
I am skilled at escalating cases, coordinating with internal departments, following up on outstanding issues, and maintaining accurate documentation until resolution. My experience has strengthened my communication, problem-solving, and cross-functional coordination abilities.
I also have administrative and operational experience involving expense management, filing, data entry, and organized recordkeeping. I value accuracy, timely reporting, and maintaining reliable business records.
I am proficient in Microsoft Office, including Word, Excel, and PowerPoint, and have strong typing skills of 95–110 WPM. I also have experience with invoicing, e-invoicing, and PDF editing tools.
I hold a Bachelor of Accountancy in Information System with Honors from Universiti Utara Malaysia. I am a native Bahasa Melayu speaker, professionally proficient in English, and have beginner-level Japanese skills.
Record company financial transactions, prepare invoices, and monitor overall financial activities.
Manage monthly employee salary tables, claims, and leave records. Support upcoming quotation preparation responsibilities and maintain organized finance documentation.
Provided technical and customer support for META AR/VR products, including headsets, games, and promotional offers, through chat, email, and WhatsApp.
Assisted customers with purchases, cancellations, returns, replacements, and issue resolution while ensuring clear communication and smooth handling of concerns.
Followed up on escalated customer cases that lacked feedback by coordinating with responsible officers and departmental contacts.
Maintained communication across teams to support timely issue resolution, progress updates, and closure of outstanding cases.
Handled inbound customer inquiries related to billing, service outages, and registrations for TNB Careline.
Provided solutions where possible, escalated unresolved cases to relevant departments, and maintained accurate case documentation and handovers.
Managed daily expenses, filing activities, and accurate data entry for administrative and operational activities.
Supported routine financial operations, organized records, and reporting processes to help maintain efficient business operations.
Bachelor of Accountancy (Information System), Accountancy and Information System
Graduated with Honors. CGPA: 3.33.
Higher School Certificate of Malaysia, Accounting
Grade achieved: 3.96.
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