Lead Quality Analyst

I am a quality assurance and customer service professional with experience in customer interaction, quality evaluation, compliance auditing, and team leadership.

I have worked in a lead TNTQ role, progressing from a customer-facing representative to a Senior Quality Evaluator. I focus on publishing quality scores, conducting root cause analysis, and supporting client meetings.

I am experienced in policy-awareness and compliance audits, feedback sessions, refresher training, and resolving quality-matrix queries. I also schedule one-on-one meetings and motivate teams toward continuous improvement.

I contribute to project oversight and ensure development work meets quality requirements through test planning, quality assurance, and issue tracking.

I also have telecalling and sales support experience, including handling escalations, resolving customer queries, maintaining customer records, identifying customer needs, and closing sales opportunities.

I am seeking an opportunity with a progressive organization where I can apply and further develop my technical, documentation, quality assurance, and leadership capabilities.