AI Product Manager

I lead client-facing product initiatives focused on LLM-powered analytics, AI partner intelligence, multi-tenant commerce capabilities, and AI-enabled education experiences. I built an LLM analytics copilot for more than 50 analysts, reducing report turnaround from days to minutes and saving over 100 analyst hours per month.

I defined the MVP and roadmap for TCC's AI partner intelligence engagement, presenting the proposal to its CTO and collaborating with engineering and growth leaders on architecture and costing. I also owned shared pricing, billing, identity, and entitlement capabilities for Informa's commerce platform supporting more than 4,000 brands and $200M in annualized revenue.

I launched AI-powered multilingual video experiences that increased weekly completion among English-language learners by 20% on a platform serving more than 17 million students. I led the modernization plan for over 20 legacy analytics systems, including Redshift-to-Snowflake migration sequencing and parity criteria, reducing analytics costs by 50–60%.

Through the internal APEX Employee Program, I guided engineers and UI designers in defining and scoping a Database Reliability Advisor MVP to help users investigate database reliability issues and identify verifiable next steps.

I launched Hubzu's commercial real estate marketplace and supported its growth from 1 to 10, reaching more than 280,000 buyers and over $500M in inventory. The product contributed to 12% monthly GMV growth.

I drove ML-powered personalization and experimentation that improved conversion by 25% and retention by 12%. I also introduced NLP-powered self-service experiences, reducing support dependency by 25%, deflecting more than 5,000 tickets quarterly, and saving $160K annually in support costs.

I identified marketplace liquidity gaps and sequenced roadmap investments across buyer and seller journeys, improving asset liquidation rates by 50%. I owned discovery, bidding, and checkout areas, redesigning user journeys to increase onboarding by 40%, transactions by 20%, and expand the buyer base.

I improved search relevance and SEO through redesigned metadata, taxonomy, and semantic models, increasing session depth by 20% across more than $1B in listings. I partnered with executive, marketing, operations, and data teams to set marketplace strategy and prioritize growth investments.

I owned end-to-end delivery for BT digital platforms serving more than 3 million users. I focused on delivering scalable, reliable, and seamless customer experiences across cross-functional teams.

I reduced resolution time by 25% and user churn by 33% through workflow automation and Salesforce-ServiceNow integrations. I also led execution across engineering, operations, and client stakeholders, improving release predictability through proactive dependency and risk management.

I built and optimized enterprise platforms supporting more than 70,000 users. My work included performance tuning and large-scale data migrations.

I helped sustain 99.9% platform uptime by improving enterprise system performance and reliability. This engineering experience established a foundation for my later work in product management and enterprise platforms.

Master of Business Administration in Business Management.

Bachelor of Technology in Electronics and Telecom.