I am an Accounting graduate with professional experience in customer support, payment validation, digital marketing, and small-business management. I combine a customer-first mindset with strong attention to detail, accurate record keeping, and a commitment to delivering high-quality service.
I currently work remotely as a Customer Support Representative for JoyRyde Limited, a car-rental startup based in Denver, Colorado. My work includes supporting customer journeys, coordinating vehicle operations, verifying documents, handling damage claims, monitoring customer feedback, and supporting operational improvements.
Previously, I worked at The Body Shop Indonesia as a Payment Validator and Customer Service professional. I handled payment validation, bank reconciliations, transaction tracking, customer payment inquiries, fraud-related issues, and coordination with Accounts Receivable.
I also have digital marketing experience from my apprenticeship at Boleh Belajar, supporting Carbs&Co through social media strategy, content creation, copywriting, campaign planning, influencer collaboration, and performance analysis. I helped improve profile visits, engagement, and follower growth.
As an entrepreneur, I manage We Need Date, an online food and beverage business selling imported honey and date products. I oversee e-commerce sales, reseller relationships, accounting records, customer service, product photography, influencer promotions, and social media campaigns.
I am seeking opportunities where I can further develop my career in customer support, operations, sales, or digital marketing while contributing to customer satisfaction, revenue growth, and efficient business processes.
