Account Manager and Customer Success Professional

Conduct financial and compliance audit reporting for Fadi Textile in a remote, part-time role. Monitor internal controls and follow up on corrective actions to support compliance and operational accountability.

Manage official correspondence, draft formal letters, and maintain accurate document records. Ensure communications and follow-up activities are completed in a timely manner.

Developed and closed B2B partnerships with Gulf-region companies and training institutions through remote sales outreach. Contacted prospects through email, phone, and LinkedIn and led virtual sales meetings.

Managed the sales pipeline to support business growth and refined sales collateral, marketing content, and official client communications to align with customer needs and sales objectives.

Built and maintained client relationships for social and corporate catering business, creating tailored packages and driving repeat business. Planned and managed premium events while ensuring client needs, brand standards, and service expectations were met.

Developed and sold catering packages, negotiated contracts, monitored market trends, and implemented promotional strategies. Led and supported the catering team, resolved client issues promptly, and contributed to high client satisfaction and revenue performance.

Conducted competitor price comparisons for gift cards and prepared detailed Microsoft Excel reports for management. Monitored the company application, identified issues, and supported users with app-related problems.

Performed SEO-related work, including writing optimized gift-card content. Assisted the team with translation, PowerPoint presentations, and drafting English social media posts and communications.

Bachelor's degree in Economics and Business Administration. Graduated with a grade of 77.27, rated very good.

Master's program in Tourism and Hospitality Management in Milan, Italy.