I am a multilingual customer support and guest experience professional fluent in Portuguese, English, and Spanish. I focus on delivering clear, professional, and customer-centered service in international environments.
I have experience handling customer enquiries, reviewing available information, identifying issues, and applying established procedures to reach accurate resolutions. I communicate effectively in Spanish and work carefully with customer information.
I have also worked in four-star hospitality, managing reservations, guest check-in and check-out, scheduling, administrative procedures, cash handling, and guest concerns. I collaborate closely with housekeeping, maintenance, and management teams to maintain high service standards.
As an AI Quality Specialist, I evaluated high volumes of user-generated content, applied detailed policy guidelines, and investigated complex moderation scenarios. I am comfortable meeting productivity and quality KPIs while working independently in remote environments.
I bring strong attention to detail, adaptability, analytical thinking, and professionalism. I am experienced with Microsoft Office, Google Workspace, CRM systems, ticketing systems, email support, live chat, reporting, and e-commerce platforms.
