Customer Service Representative/Collections Representative

I support and grow automotive dealer relationships through phone and email sales and service support. I assist dealers with auto loan approvals, program information, and timely deal processing.

I help structure deals that meet customer needs while supporting profitability, risk management, credit requirements, and compliance guidelines. I focus on accuracy, responsiveness, dealer production, and strong partner relationships.

I provided customer support through phone, email, live chat, and other service channels. I assisted customers with account information, transactions, payments, cards, online banking, and product questions.

I investigated complaints, resolved account issues, protected confidential information, verified identities, and maintained accurate interaction records. I worked with internal departments to resolve complex concerns while meeting quality, productivity, and customer satisfaction targets.

I coordinated patient admissions and helped patients receive accurate information throughout the intake process. I reviewed insurance information, verified eligibility and benefits, and maintained detailed patient documentation.

I answered calls from patients, hospitals, medical offices, and insurance companies; supported scheduling, transfers, and appointments; and resolved missing paperwork or admission delays. I protected confidential patient information and followed HIPAA and healthcare privacy requirements.

I managed inbound and outbound communications regarding past-due auto loan accounts. I reviewed balances, payment histories, delinquency status, and account information to assist customers and collect payments.

I negotiated payment arrangements, documented calls and promises to pay, addressed customer questions, and escalated complex disputes or hardship cases as needed. I worked toward collection, call-volume, and quality targets while following debt-collection laws, privacy standards, and company policies.

I handled inbound and outbound collection calls for overdue student loan accounts. I discussed balances, collected payments, negotiated payment arrangements, and answered account-related questions.

I updated accounts with call notes, payment details, and promises to pay while resolving billing disputes professionally. I met call-volume and recovery goals and followed company policies and applicable debt-collection regulations.

I contacted customers regarding past-due traffic tickets and citations, reviewed account balances and payment histories, and collected payments. I helped customers establish payment arrangements based on their circumstances and company guidelines.

I documented calls and account updates, handled objections professionally, and responded to customer questions. I worked toward collection, productivity, and call-quality goals while complying with collection laws, privacy rules, and company policies.

I assisted customers with credit card accounts, payments, transactions, balances, due dates, statements, interest charges, and fees. I researched account concerns, troubleshot issues, and explained available solutions clearly.

I verified customer identities, protected account information, documented calls, and updated records accurately. I remained professional during difficult interactions while meeting customer satisfaction, quality, call-handling, and productivity goals.

I provided customer service in a fast-paced restaurant environment by greeting customers, taking phone, online, and in-person orders, processing payments, and answering menu questions. I addressed order concerns and delays with a friendly, solution-focused approach.

I coordinated with kitchen staff to support accurate and timely order preparation, recommended menu items and promotions, and maintained clean and organized customer service areas. I worked collaboratively with coworkers and management to support daily operations.

High School Diploma, GPA 4.0.