I am an experienced office and operations professional with a background in healthcare administration, wellness coordination, warehouse management, production, banking, and customer service.
I currently oversee daily administrative operations for a clinic, coordinating patient scheduling, billing, staff support, vendor communication, and healthcare compliance. I focus on maintaining an organized, patient-centered environment that supports efficient operations.
My prior management experience includes leading warehouse, production, shipping, and e-commerce teams, developing production schedules, managing inventory, supporting hiring and training, and performing quality control.
I also bring extensive customer service and financial-services experience, including high-volume call center support, fraud troubleshooting, card-service assistance, cash handling, and front-desk coverage.
I am bilingual in English and Spanish and known for communication, organization, team leadership, and attention to detail. I am seeking a stable and challenging professional position where I can continue learning, build strong relationships, and exceed expectations.
Oversee daily administrative operations for a healthcare clinic, ensuring the office runs smoothly and efficiently.
Coordinate patient scheduling, billing, staff support, vendor communication, and compliance with healthcare regulations while maintaining a patient-centered environment.
Supported clinic operations by greeting patients, providing customer service, and educating clients about wellness plans and packages.
Assisted with collections and administrative tasks and trained newly hired team members.
Managed warehouse, production, shipping, and e-commerce operations. Created production schedules based on order demand, monitored inventory for hardware, packaging, and raw materials, and coordinated outsourced product purchasing.
Led a 12-person production team, a 2-person shipping team, and a 10-person e-commerce team. Managed hiring paperwork, training, timesheets, reviews, reporting, finished-goods quality control, and continuous-improvement initiatives with company ownership.
Handled bar opening and closing responsibilities, customer service, alcohol service, and cash and credit card transactions.
Maintained inventory and supported scheduling and daily operational needs.
Provided high-volume call center customer service at First Bank headquarters, answering an average of 250 calls per day in English and Spanish.
Verified customers before sharing banking information, partnered with the fraud department to troubleshoot debit and credit cards, approved Apple Pay activations and card-use increases, trained new hires, and covered the headquarters front desk.
Operated heavy-duty machinery used to manufacture dental brace components.
Reviewed daily work orders, set up machines, changed templates for different parts, tracked production, and performed product quality control.
High School Diploma
Completed high school diploma program.
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