Andre Jara
Andre Jara

Industrial Engineer / Data Analyst / Production Planning Specialist

Open to offers · Member since 29 Oct 2026
Location
Moravia, Costa Rica
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am an adaptable Industrial Engineer with experience in production planning, operational risk management, process optimization, reporting, and customer support. I bring a critical-thinking mindset, attention to detail, and a strong commitment to delivering high-performing results.

I have practical experience managing production dashboards, supply-chain reports, warehouse availability reporting, and production scheduling activities. I use data to identify delayed orders, material shortages, productivity risks, and opportunities for corrective action.

My background in risk management includes developing risk registers, investigating compliance and content-related risks, improving process traceability, and collaborating with cross-functional teams to automate outdated workflows. I am comfortable working with sensitive operational data and supporting governance and compliance requirements.

I am proficient with SAP, Excel, SQL, Power BI, Tableau, Windchill, AutoCAD, and Microsoft Project. I enjoy turning operational data into clear reports, dashboards, and actionable insights for management and stakeholder teams.

I value assertive communication, collaborative teamwork, time management, and continuous improvement. I am fluent in English and a native Spanish speaker, with experience working in dynamic environments that require problem-solving, customer focus, and adaptability.

Skills

23 capabilities

Tech stack & tools

Working toolkit

Marketing and Sales Tools

Experience

Career history

Production Planning Apprentice Philips

Managed and updated daily production dashboards using prior-day manufacturing data, flagging delayed lots and reporting recovery timelines to improve supply-chain visibility. Generated daily Available Units reports for the shipping department, supporting warehouse inventory readiness and international exports.

Coordinated twice-weekly Past Dues reporting from SAP, categorizing delayed and obsolete production orders for management follow-up. Led weekly Gameplan meetings on production schedules, material shortages, productivity risks, and activities, while preparing yield summaries, quality sensor reports, and ad hoc Pivot Table analyses.

Risk Management Investigation Specialist Amazon

Assessed and documented operational risks through the development and maintenance of risk registers, improving issue traceability and mitigation prioritization. Investigated more than 200 titles and content entries for copyright infringement, metadata abuse, and public-domain violations using internal systems including Salesforce, CAPA, and KDPOW.

Collaborated with IT and quality teams to automate outdated risk-review processes through a SQL-powered system, reducing fraud oversight incidents. Designed an Excel self-tracking tool adopted by more than 10 peers that improved performance metrics by 25%, and delivered risk-management training to over 15 collaborators.

Customer Service Experience Associate Amazon

Provided customer service for Amazon retail orders, resolving replacement, return, lost-item, and order-related issues with a focus on problem-solving and customer satisfaction. Supported customers throughout the order-resolution process.

Managed service for heavy, bulky, and large-item orders, including logistics coordination, delivery scheduling, and returns for furniture and appliances. Assisted customers with compromised account recovery by applying identity-verification and fraud-prevention security measures.

Education

Learning history

Fidélitas University

Bachelor's Degree, Industrial Engineering

Completed a Bachelor's Degree in Industrial Engineering.

Fidélitas University

Licentiate, Industrial Engineering

Pursued an Industrial Engineering Licentiate program.

Politécnica University

Technical, Data Analysis

Completed technical studies in Data Analysis.

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