Shivani Dubey
Shivani Dubey

Customer Support Specialist

Actively looking · Member since 29 Oct 2026
Location
Bangkok, Thailand
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Part Time
Experience level
Junior

About

Professional summary

I am a customer support professional and BBA Finance student with hands-on experience delivering live chat, email, and phone support. I provide timely, professional assistance while maintaining a strong focus on customer satisfaction and issue resolution.

I am experienced in tracking customer inquiries, following up on requests, maintaining customer information, and supporting daily service operations through CRM-based processes. I can work independently in fast-paced remote environments while maintaining accurate and organized records.

My administrative and accounting support experience has strengthened my skills in data entry, invoice handling, document organization, internal coordination, and confidential record keeping. I am comfortable supporting back-office processes and routine operational tasks.

I communicate fluently in English and have experience working in diverse, multicultural environments. I bring attention to detail, professional written communication, time management, and cross-cultural communication to every role.

I am seeking a remote customer support, live chat, email support, customer operations, or virtual assistant position. I am based in Bangkok and available for evening and night shifts that overlap with US, Canadian, UK, and European business hours.

Skills

18 capabilities

Experience

Career history

Customer Support Associate (Weekend) FEMBEAR

I respond to customer inquiries through live chat, email, and phone calls, providing timely and professional service. I track inquiries, customer information, and follow-ups through CRM-based processes.

I coordinate customer requirements and service requests to support day-to-day operations. I also assist with recruitment-related coordination and customer communication while working independently in a fast-paced service environment.

Accounting Office Assistant TPAC

I supported daily administrative and accounting operations, including invoice handling and data entry. I organized invoices, records, and documents accurately while maintaining confidentiality.

I also assisted with internal communication and coordination across departments. My work included maintaining organized records and supporting routine office processes.

Secretary South Asian Community, Assumption University

I coordinated communications and administrative activities for a diverse, multicultural university community. I organized information, schedules, and activities to help support smooth operations.

I assisted with planning and executing community initiatives and events. I also communicated with members and coordinated activities across the community.

Education

Learning history

Assumption University of Thailand (ABAC)

Bachelor of Business Administration (BBA), Finance, Minor in Marketing

Currently pursuing a Bachelor of Business Administration degree with a major in Finance and a minor in Marketing.

Surmount International School

High School Diploma

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