I am a customer-focused help desk support professional with knowledge of first-line support, service desk operations, desktop support, and technical troubleshooting. I provide clear, calm guidance to users and approach issues with structured problem-solving.
I have technical knowledge of Windows, computer hardware, application support, network support, DNS, DHCP, TCP/IP, VPNs, remote access, ticket management, incident logging, user account management, and root cause analysis.
My customer-facing experience has strengthened my ability to communicate clearly with people from different backgrounds, respond patiently to concerns, and manage changing priorities in busy environments.
I am supported by CompTIA Foundation in IT training, Cisco CCNA certification, and a Level 1 ICT Award. I am keen to apply my technical foundations and service skills in a help desk or IT support role.
I value professionalism, reliability, privacy, and a positive user experience. I work well with colleagues, build trust with customers and users, and remain composed when resolving complex or sensitive issues.
Provided practical, emotional, and administrative support to individuals and families. Adapted support to individual requirements while promoting independence and wellbeing.
Resolved day-to-day issues using calm, practical problem-solving. Communicated clearly with people who had communication difficulties and complex needs, while maintaining privacy and dignity.
Worked across temporary agency placements, providing reliable and professional support in varied school environments. Adapted quickly to different routines, policies, and operational requirements.
Built positive relationships with children, school staff, and agency contacts. Responded patiently to individual needs and communicated clearly across placements.
Supported a welcoming and well-organised afterschool service for pupils, staff, and families. Responded to individual needs while maintaining constructive working relationships.
Managed changing priorities in a busy customer-facing environment. Maintained reliable communication with colleagues regarding daily activities and concerns.
Managed client and employee enquiries across three sites using a professional telephone manner. Resolved complaints and operational issues through liaison with contractors and directors.
Assumed team leader responsibilities during management absence, including staff rota coordination. Maintained an organised and hygienic service during busy periods and received positive feedback for efficiency and professionalism.
Delivered friendly customer service in a fast-paced retail environment. Built effective relationships with customers and colleagues from diverse backgrounds.
Managed daily priorities while maintaining punctual and reliable service. Supported a positive customer experience through clear and helpful communication.
GCSEs
Completed GCSE education at Norwood School.
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