Business Operations and Administration Professional

I run digital business operations covering digital marketing, website development, online training and client support. I create social media advertisements and manage digital advertising campaigns to promote online business opportunities and generate interest.

I build and maintain websites for individuals and provide practical training so they can manage their own sites independently. I developed an online training platform with over 200 hours of video content, deliver one-to-one coaching and onboarding calls, lead weekly team calls and presentations, and manage registration processes and personal information confidentially.

Managed the daily operations of three offices, maintaining efficient workflows and consistent administrative standards. Supervised administrative workloads, monitored checklists, reviewed mortgage files for completeness and accuracy, and redistributed tasks to meet deadlines.

Managed mortgage and life insurance applications from enquiry through submission, including collection and review of bank statements, identification and financial documentation. Liaised with lenders, solicitors and estate agents, prepared weekly figures for the accountant, raised invoices, processed payments, trained staff and maintained confidential client records.

Provided personalised customer service by building rapport, understanding customer needs and recommending suitable products, gifting options and purchases. Supported sales performance by identifying opportunities to increase sales and encourage customer loyalty.

Maintained premium brand and visual presentation standards by keeping the store organised, welcoming and visually appealing. Ensured customer interactions reflected the company’s service values and high standards.

Worked in hospitality at Dome on Rottnest Island, delivering friendly customer service and supporting daily café operations in a busy tourist environment.

Completed rural farm work including chilli picking. Developed adaptability, resilience, teamwork, communication and time-management skills while working in diverse environments.

Handled high volumes of inbound customer calls, responding to enquiries, resolving account-related issues and delivering professional customer-focused service. Managed customer complaints with empathy and efficiency to maintain positive relationships.

Completed credit card applications by gathering personal and financial information over the phone and accurately entering details into internal systems. Handled sensitive customer and financial information confidentially while meeting service standards and performance targets.

Delivered personalised customer service, advising customers on handbags, accessories and gifting options while creating a welcoming retail experience. Identified customer needs, recommended suitable products and supported sales targets.

Maintained high visual merchandising standards, ensuring products were attractively displayed and the store consistently reflected the brand’s premium image.

BTEC Diploma in Performing Arts.

Completed secondary education.