I am a technical support professional with experience resolving software issues for customers, internal teams, and enterprise stakeholders. My background combines hands-on application troubleshooting, issue triage, defect reproduction, testing, and technical communication.
I began my career as a Technical Support Engineer and progressed to Lead Technical Support Engineer. I also helped establish a technical support function, supporting customer technical needs and enterprise HCM and payroll applications.
More recently, I have worked across SaaS applications, cloud systems, integrations, data issues, and software delivery initiatives. I partner with users, developers, business teams, and engineering teams to investigate problems, verify fixes, and improve product workflows.
My technical experience includes SQL, MySQL, REST APIs, Jira, functional testing, integration testing, AWS, Azure, Salesforce, Python, and technical documentation. I am comfortable translating user feedback and business requirements into actionable technical improvements.
I have held senior business analysis, technical program, product, QA, and support-oriented roles with organizations including Disney, Tata Consultancy Services, Wells Fargo, Autodesk, and BreakFree Productions. I work effectively with distributed teams and customer-facing software environments.
Working on a project contract with a film production team and developers to test AI-assisted software workflows and investigate application issues.
Documents problems, verifies fixes, reviews integrations, and converts user feedback into practical product and workflow improvements.
Worked with technical and business teams to investigate software issues and support system integrations.
Tested application changes and helped coordinate issue analysis and resolution across stakeholders.
Investigated application and data issues across enterprise software projects. Wrote test cases, tracked defects, and supported issue resolution.
Partnered with users and engineering teams in business systems analysis, technical product management, and test management capacities.
Helped test and validate applications during cloud migration initiatives.
Coordinated issue resolution with technical teams while supporting product, business analysis, and quality assurance activities.
Supported customer-facing software releases and application testing activities.
Contributed to defect resolution and coordination across software delivery stakeholders.
Helped establish the technical support function for a software business.
Supported customer technical needs and contributed to the delivery of application support services.
Started in hands-on technical support and was promoted to Lead Technical Support Engineer.
Supported customers using enterprise HCM and payroll applications, assisting with application issues, client requirements, and implementation support.
Held additional roles involving enterprise applications, software testing, system integration, and software delivery.
Experience includes engagements at The GAP, Cox Automotive, PayPal, IBM, and Commerce One / SAP Markets.
B.S., Business Administration (MIS & Statistics)
Bachelor of Science in Business Administration with a focus on Management Information Systems and Statistics. Also holds Certified ScrumMaster (CSM) and Certified Scrum Professional (CSP) certifications.
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