I am a customer service professional with six years of combined experience supporting customers in the banking and telecommunications sectors. I specialize in clear communication, active listening, issue resolution, and creating positive customer experiences.
In my current role at Union Bank of Nigeria, I handle customer calls, provide accurate information about products and procedures, and guide customers through resolution or escalation. I maintain an estimated 90–95% inquiry resolution rate through empathetic, detail-oriented service.
I am experienced in documenting requests in CRM systems, managing email inboxes, maintaining customer records, scheduling meetings, and coordinating follow-ups. I handle confidential information responsibly and follow established data-protection procedures.
My background in Business Administration has strengthened my administrative, organizational, and relationship-management abilities. I am comfortable gathering client information accurately, tracking outstanding tasks, and collaborating with internal teams when specialized support is needed.
I am seeking a remote, part-time customer support or legal intake support opportunity where I can contribute reliable communication, accurate record-keeping, compassionate client service, and efficient virtual administrative support.
