Soy una ejecutiva comercial con amplia experiencia en ventas, atención al cliente, cobranzas y gestión de cuentas. Me especializo en construir relaciones de confianza con clientes y en cumplir objetivos comerciales.
Tengo experiencia en prospección y captación de clientes corporativos, ventas B2B y B2C, negociación de contratos, cierre de ventas y fidelización de carteras. También he gestionado cobranzas, riesgo, recupero y retención de fondos.
Me considero una persona proactiva, organizada, responsable y adaptable a los cambios. Trabajo con buena disposición tanto de forma independiente como en equipo.
Cuento con conocimientos de CRM Salesforce, Microsoft Office, herramientas administrativas y sistemas contables. Mi experiencia incluye atención por canales telefónicos y digitales, además de modalidades de trabajo home office.
Busco una posición desafiante en el área comercial, ventas, servicio al cliente o gestión de cobranzas, donde pueda aportar mi experiencia y orientación a resultados.
I manage B2B commercial activities and client relationships, identifying, prospecting, and acquiring new corporate clients for the company's solutions and services portfolio.
I handle account management activities including commercial contract negotiation, sales closing, and customer portfolio retention.
I worked in a call center supporting fundraising and fund retention activities for UNICEF. I managed member-related interactions through outbound calls.
I used Salesforce CRM to record and manage customer information and call activities while supporting relationship management with members.
I worked remotely on a part-time basis, advising customers about available products and services.
I managed telephone and digital sales activities, working toward commission-based sales targets.
I worked as a collections specialist for Banco Santander and Creditel accounts.
I supported debt collection management and customer communication activities through a call center environment.
I worked in the Risk and Recovery area, supporting credit risk and account recovery processes.
I contributed to customer management and collection-related activities while maintaining organized administrative records.
I provided administrative support and assisted with public and commercial tender processes.
I managed documentation, coordinated administrative tasks, and supported procurement-related activities.
I provided customer service and supported sales activities in a financial services environment.
I also participated in risk-related processes and assisted customers with their inquiries and needs.
I delivered customer service, sales promotion, and cash handling support within a financial services company.
I assisted clients directly, promoted products, and supported daily front-office operations.
High School Diploma, Medicine
Completed secondary education with a focus in Medicine.
Microsoft Office Training, Word and Excel
Training in Microsoft Word and Microsoft Excel.
PC Accounting Operator Training, Memory Accounting Software
Training as a PC accounting operator using Memory software.
GNS Personal Training, Personnel Management Software
Training in the use of GNS Personal software.
Collections Negotiation Course, Collections
Course focused on negotiation techniques for collections management.
Introductory Sign Language Course, Sign Language
Introductory training in sign language.
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