I am a results-driven ICT professional with a Diploma in Information Technology and practical experience in technical support, systems administration, administrative operations, and junior software development.
I support end users by troubleshooting hardware, software, Windows, macOS, Android, and iOS issues. I am focused on reducing downtime and providing reliable, responsive technical assistance across multiple locations.
I have experience configuring systems, supporting Microsoft 365 collaboration tools, maintaining documentation, and working effectively in distributed teams. I am comfortable assisting users with Teams, SharePoint, Google Workspace, and everyday IT issues.
I also have foundational web and programming skills in HTML, JavaScript, Python, Java, PHP, and MySQL. My development experience includes debugging, testing, maintaining application features, and contributing to UI and user experience improvements.
I am a fast learner with strong problem-solving, analytical, communication, and organizational skills. I am professional, reliable, detail-oriented, and adaptable to fast-paced environments.
I am available for remote and on-site opportunities, willing to travel, and open to roles where I can grow in technical support, systems administration, or junior software development.
Resolved hardware and software issues for users across multiple locations, helping improve support response efficiency. Installed and configured Windows and macOS systems to support optimal device performance.
Provided support for Android and iOS mobile devices to reduce downtime. Assisted users with Microsoft 365 tools, including Teams and SharePoint, while working in a distributed team environment.
Supported daily administrative operations and helped maintain smooth workflow. Managed documents, filing systems, emails, scheduling, front-office inquiries, and communication activities.
Maintained accurate data-entry systems, supported Microsoft 365 tools, coordinated tasks, and contributed to timely completion of operational activities.
Assisted with developing and maintaining web and mobile application features. Supported debugging, testing, and resolution of software issues to improve application performance.
Collaborated with senior developers during development and deployment activities. Participated in user interface and user experience improvements and maintained documentation for software updates and technical tasks.
Diploma, Information Technology
Completed a Diploma in Information Technology.
Certificate, Web Design
Completed a Certificate in Web Design.
Certificate, AI Fundamentals
Completed training in AI Fundamentals.
UACE
Completed Uganda Advanced Certificate of Education.
UCE
Completed Uganda Certificate of Education.
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